Community Engagement & Learning Coordinator (Administrative Analyst/Specialist - Exempt I) - Institute for Civic and Community Engagement

California State University System • San Francisco, CA

55d • Onsite

About The Position

Under the general direction of the Executive Director of the Institute for Civic & Community Engagement (ICCE), the Community Engagement & Learning Coordinator provides essential coordination and infrastructure support for SF State's community-based learning initiatives through a combination of faculty engagement, community partnership development, and data-informed program administration. This role manages student placements through SF State's community engagement platform (ULink), oversees CSU mandated risk compliance processes, and supports faculty with course attribution, site matching, and grant coordination. The coordinator develops and maintains community partnerships, plans ICCE events such as the Service & Internship Fair, and facilitates training and outreach to students, faculty, and partners. Additionally, the position is responsible for institutional reporting, tracking engagement metrics, and producing ICCE's Annual Impact Report. This is a fast-paced, collaborative role that supports equity-focused high-impact practices, the university's civic learning goals, and the CSU Chancellor's Office Community-Engaged Learning Initiative.

Requirements

• Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
• Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations.
• Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty.
• Working knowledge of operational and fiscal analysis and techniques.
• Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved.
• Skill in the research, development, and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations.
• Expertise in investigating and analyzing problems with a broad administrative impact and implications.
• Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form.
• Ability to train others on new skills and procedures and provide lead work direction.

Nice To Haves

• Demonstrated experience working in community engagement, community service programs, or experiential education, preferably within a higher education context.
• Experience coordinating student placements, program logistics, or faculty/community partnerships.
• Strong attention to detail and ability to manage multiple projects in a fast-paced, collaborative team environment.
• Experience collecting, tracking, and reporting quantitative and qualitative data using tools such as Excel, Google forms, or campus platforms (e.g., ULink, Qualtrics).
• Strong written and verbal communication skills, including experience with outreach and engagement (e.g., emails, flyers, digital materials, or training content).
• Basic design or tech fluency (e.g., Canva, PowerPoint, Google Workspace) for public-facing outreach and event support.
• Prior work experience supporting diversity, equity, and inclusion efforts in an educational or nonprofit setting.

Responsibilities

• Manage student placement processes for service learning, academic internships, and early fieldwork across SF State departments.
• Oversee and maintain ULink, the university's community engagement platform, ensuring accurate information on student placements, faculty assignments, and community partner opportunities.
• Coordinate CSU-required compliance processes, including student consent forms, assessment of community organizations, and Learning Placement Site Agreements (LPSAs).
• Serve as the primary liaison to Risk Management, Procurement, and Information Technology Services for matters related to placement logistics and system functionality.
• Maintain the working relationship with ULink's external vendor (Fundly), including coordination of annual service agreement renewals, payment processing, and communication for administrative oversight.
• Provide training and support to faculty, students, and community partners navigating placement procedures and the ULink platform.
• Routinely update and maintain outreach materials, user guides, and training resources to reflect current procedures and system enhancements.
• Develop, review, and onboard partnerships with community organizations aligned with curricular and co-curricular learning.
• Assess community organizations for alignment with course learning outcomes and CSU-mandated risk compliance requirements.
• Match partners with academic courses to support mutually beneficial and mission-aligned placements.
• Lead orientations, workshops, and resource development for partners.
• Respond to inquiries and ensure alignment with university policies and engagement priorities.
• Maintain accurate partner records, sector categorizations, and impact tracking.
• Routinely update and maintain outreach materials, user guides, and training resources to reflect current procedures and system enhancements.
• Serve as a liaison to long-standing and anchor partnerships, including the OMI Community Collaborative, and support the development of place-based, equity-focused engagement initiatives.
• Coordinate Community Service Learning (CSLI) and Curricular-Engaged Learning (CCEL) course attribution in collaboration with academic departments, Academic Resources, and the Registrar's Office.
• Support faculty-including ICCE's Community Engaged Faculty Ambassadors-in course planning, service integration, site placement support, and aligning activities with student learning outcomes; facilitate connections between faculty and community partners to support engaged course development. This role provides logistical and programmatic support, not curriculum development
• Manage community-engaged learning mini-grant cycles, including outreach, application review, fund disbursement coordination, and grant reporting.
• Collaborate with faculty and campus partners to promote high-impact practices and civic learning opportunities that advance equity focused community engagement.
• Collect, maintain, and analyze data on placements, faculty engagement, student hours, and partner participation.
• Run reports and data queries to inform ICCE strategy, grants, and university reporting requirements.
• Track CSL and CCEL metrics, plus engagement in co-curricular and non-course-based community engagement initiatives.
• Prepare infographics, charts, and summaries for reports, outreach materials, website, etc.
• Lead the drafting and production of ICCE's annual impact report and other external submissions (e.g., CSU Chancellor's Office, WASC). Event Coordination & Outreach
• Plan and implement key ICCE events including the Service & Internship Fair, community partner orientation sessions, and student engagement workshops.
• Coordinate event logistics, promotion, registration, and follow-up communication.
• Represent ICCE at campus-wide events, classroom presentations, faculty workshops, orientation programs, and external tabling opportunities.
• Other Duties as Assigned

Benefits

• Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions.
• SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.
• We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Number of Employees: 5,001-10,000 employees