Community Engagement Coordinator

Houston Food Bank•Houston, TX

19h•Hybrid

About The Position

The Community Engagement Coordinator is responsible for coordinating neighbor and partner engagement efforts to build awareness and utilization of Houston Food Bank (HFB) services. Based on strategies provided by the Community Engagement leadership, this role determines the best methods to engage specific populations and neighborhoods where HFB can optimize service to the community. The Community Engagement Coordinator will lead efforts to ensure that HFB captures stakeholder insights about services, programs, and resources and engages residents and neighbors to support advocacy work. In addition, the Community Engagement Coordinator will participate, and at times lead, community meetings and activities, develop and manage community collaborations, and host events. Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly).

Requirements

Bachelor’s degree from an accredited college or university in project management, public administration, public health, social work, nonprofit management, business, or closely related field.
2-3 years of community outreach and engagement experience
Must have reliable transportation, a valid driver’s license, and insurance.
Knowledge of project implementation, management, and evaluation; data collection and analysis; and baseline about social determinants of health and social services
Proficiency in Microsoft Excel, Word, Publisher, SharePoint, and Outlook
Willingness to experiment with the use of approved AI platforms to support qualitative data analysis
Ability to work with diverse cultures and populations internally and externally
Strong public speaking and group facilitation abilities
Engage diverse stakeholders and residents in both urban and rural settings
Ability to build and maintain strong professional relationships and networks
Strong customer service skills and willingness to assist others
Highly accountable for meeting deliverables and timelines
Foundationally strong in communications (written, verbal, interpersonal)
Able to actively listen, synthesize information, and accurately communicate complex information clearly
Attentive to details
Strong proactive problem-solving abilities
Independent self-starter
Carries out responsibilities in accordance with HFB policies.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Is legally able to work in the United States.

Nice To Haves

Bilingual in Spanish and English preferred

Responsibilities

Coordinates with the Community Engagement team to strategically implement outreach and engagement efforts within HFB’s service area.
Assists with implementation of committee-led projects within HFB programs, the community, and partner agencies.
Stays abreast of HFBs programming, operations, and services.
Supports outreach, planning, coordination, and at times lead, community-based gatherings that focus on getting neighborhood insights that support HFB improvements and advocacy efforts.
Researches and understands the larger HFB community, leaders, resources, and needs so that the qualitative information can be utilized by the organization to improve services and programs.
Attends all meetings for Community Engagement and HFB as required.
Proactively works with other departments and staff on projects, to supply information, offer support and updates, and represent the Community Engagement department.
Builds systems and processes that keep HFB staff and programs updated on trends in the community and community feedback (Ex: Newsletters, community events).
Initiates and mobilizes connections from the community to internal Houston Food Bank programs and staff.
Learns and utilizes information about HFB programs including but not limited to eligibility, enrollment, distribution, and other policies and procedures that impact partners and the community.
Collaborates with internal staff to effectively address where to direct community members and partners for assistance and resources.
Follows through in providing requested information to and from community partners, as well as logging stakeholder information into the customer relationship management (CRM) system.
Builds and maintains resources that spotlight HFB’s programs in a way that meets the needs of multiple audiences.
Collaborates with HFB Government Relations team and other HFB programs to engage neighborhoods and clients.
Intentionally engages, grows, and maintains relationships with residents so that HFB can help ensure that factual lived experiences are shared with diverse audiences. For example: Mobilize clients to help share stories with HFB’s Marketing and Communications department or speak about neighborhood experiences in front of HFB Board members during community highlights.
Tracks appropriate metrics and provides them to the Community Engagement Supervisor and Director.
Supports, enters, and tracks necessary metrics in software management tools, and gathers qualitative data as projects or grants require.
Provides support to other team members with relevant tasks and contributes to the problem resolution on different projects.
Attends relevant meetings, adheres to deadlines, and participates as a vital member to collectively advance organizational, departmental, and team-level objectives.