Community Engagement Ambassador (37745)

RR Living•Columbia, SC

1d•$19 - $19•Onsite

About The Position

RR Living — Community Engagement Ambassador Our mantra is simple -- love. Love what you do. Love where you live. Love the return we provide. At RR Living, we are a part of something special.

Requirements

Experience working with and supporting cross functional teams
Experience in marketing and leasing is required
Experience leading client facing projects with proven customer service skill

Nice To Haves

Experience with CRM including OneSite and Knock is preferred
Experience in similar role for Community Engagement with universities, student organizations and/or off-campus housing is preferred.
Background in project management outlining results through direction given
Experience working in fast paced environment developing strategy and making key decisions as critical thinker
Background in leading and managing organized teams

Responsibilities

Participate in ongoing leasing, marketing, customer experience, and company training programs.
Continuously develop and improve sales, leasing, and closing techniques.
Contribute ideas and strategies to improve team performance, resident satisfaction, and overall community experience.
Effectively utilize property management and CRM systems, including OneSite and Knock, to maintain accurate records and reporting.
Track, analyze, and report leasing, traffic, renewal, and marketing performance metrics.
Support the implementation and execution of marketing initiatives, resident engagement programs, and social media strategies.
Manage and maintain the property’s social media presence and content calendar.
Take ownership of leasing, occupancy, retention, and renewal goals while proactively identifying and addressing performance gaps.
Collaborate with the Community Manager, Leasing Manager, maintenance team, and other team members to improve operational and leasing results.
Complete all required company training and apply learned practices to daily leasing, marketing, and resident interactions.
Ensure compliance with Fair Housing regulations, company policies, and operational standards.
Maintain professional communication and relationships with residents, prospects, vendors, universities, campus organizations, and community partners.
Develop and cultivate partnerships with local universities, student organizations, and off-campus housing offices to expand outreach and marketing opportunities.
Assist with preparation and execution of property turn activities, including coordinating vendor partnerships, turn services, and resident support initiatives.
Support team training initiatives by identifying opportunities for development and assisting with scheduling or facilitating training support.
Assist in achieving established company performance goals and key performance indicators related to occupancy, retention, delinquency, resident satisfaction, service request completion, and operational readiness.
Execute property marketing plans through digital campaigns, grassroots outreach, community partnerships, and resident/prospect events.
Ensure tour paths, model units, and community presentation standards are maintained and market ready at all times.
Manage resident renewal strategies, including communication, follow-up, and retention initiatives.
Address resident concerns promptly and support timely issue resolution to maintain a positive resident experience.
Monitor resident feedback, online reviews, and survey responses and respond appropriately to support resident satisfaction and retention.
Assist with scheduling, coordination, and administrative support for leasing and office operations.
Consistently meet or exceed leasing, occupancy, and renewal goals while maintaining strong lead-to lease conversion ratios.
Ensure timely follow-up with prospects and residents in accordance with company expectations and service standards.
Maintain accurate, organized, and audit-ready files, reports, and operational documentation at all times.