Community Employment Specialist
About The Position
Are you a motivated leader with a passion for working with people? Do you excel building a team culture through coaching and empowerment? As a Community Resource Facilitator, you will provide world-class customer service to all internal and external customers. You will greet walk-in customers and answer phone calls, providing support for community residents looking for resources. You will provide information and referral services to customers based on presenting needs such as access to food, employment, housing services, veteran services, financial needs, medical services, academic services, counseling services, technology services, etc. You will maintain records in an accurate, up-to-date, confidential manner in accordance with Goodwill and CARF standards. You will also lead mission services as assigned.
Requirements
- Bachelor’s degree or additional equivalent years of experience for each year of college.
- One year experience in related field
- Excellent verbal, written and technology skills
- Ability to work independently, analyze and problem solve immediately
- Effective team member and business partner in all aspects of Mission Services
- Must be able to work occasional after-hours and weekends
- Incumbent must possess a valid driver’s license, appropriate insurance coverage and a privately owned reliable means of transportation to travel throughout GIM territory.
Responsibilities
- Provide world class customer service to all internal and external customers.
- Greets walk in customers and answers phone calls providing support for community residents looking for resources
- Provides information and referral services to customers based on presenting needs such as access to food, employment, housing services, veteran services, financial needs, medical services, academic services, counseling services, technology services, etc.
- Maintains records in an accurate, up-to-date, confidential manner in accordance with Goodwill and CARF standards.
- Leads mission services as assigned.
Benefits
- Medical, Dental, & Vision Insurance
- Employer Paid Life Insurance
- 401K Retirement Plan with an Employer Match
- Paid Time Off
- 25% Store Discount
- Teladoc copays covered by Goodwill
- Access to a Life Coach
- Training and Development Opportunities
- Education Assistance and Incentives
- Comprehensive Wellness Program with Incentives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
