Community Employment Specialist
About The Position
Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Indiana Department of Workforce Development (DWD): Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana’s employment future. If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth.
Requirements
- Ability to understand the different funding sources available to customers.
- Working knowledge of client tracking methods.
- Advanced research skills and the ability to utilize internet-based resources.
- Ability to communicate professionally and interact with different stakeholders.
- Ability to manage relationships, motivate, and assist customers at various levels.
- Ability to utilize State’s current client services program system.
- Demonstrated experience utilizing Microsoft Programs such as Word, Excel, Power Point, Outlook.
- Ability to prioritize work and be detailed orientated.
- Ability to adapt to policy changes.
- A High School Diploma or High School Equivalent (HSE) and at least 1+ years of experience in customer service applying the outlined knowledge, skills, and abilities in a similar role may be considered.
- Ability to perform essential functions with or without reasonable accommodation.
Responsibilities
- Gather information from applicants, evaluate qualifications, educational backgrounds, and employment barriers.
- Assist clients with job searching and resume building activities.
- Review assessments, client background, and vocational plan interest to recommend and work with partner programs within the WorkOne offices.
- Recommend and administer assessment instruments and interpret aptitude results.
- Explain services available from other public assistance agencies within the community and make referrals.
- Explain services to applicants and advise on employment opportunities.
- Refer clients to the appropriate specialist concerning veterans’, disabled veterans’, and other specialized programs when necessary.
- Utilize data tracking systems to ensure entry of all services provided to job seekers and/or business customers.
- Assist with job/hiring fairs or events for talent recruitment.
- Provide technical assistance for customers using automated systems including all ICC (Indiana Career Connect) programs.
- Present education materials to groups and/or individuals.
Benefits
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
