Community Educator

Amerihealth Caritas•Fayetteville, NC

7d•Remote

About The Position

Under the supervision of the Supervisor, Community Outreach, the Community Educator promotes The Health Plan’s programs throughout the state via site visits and participation in community events. They will identify and direct potential Medicaid and uninsured candidates appropriately to The Plan’s programs. They will develop, implement and manage community event opportunities and coordinate these activities with the Community Education staff. They will educate potential Medicaid recipients on how to enroll and access the enrollment broker system for plan enrollment.

Requirements

High School Diploma or equivalent required
Current/recent working knowledge of Medicaid to include an understanding of its beneficiaries
Minimum one (1) year of experience in sales, service, support, and/or community-based marketing
Valid driver's license, automobile insurance, and reliable personal transportation are required.

Nice To Haves

Associate’s degree preferred
Bilingual proficiency in Spanish and English is preferred but not required.

Responsibilities

Develop, implement, and manage community event opportunities and coordinate these activities with the Community Education staff
Educate potential Medicaid recipients on how to enroll and access the enrollment broker system for plan enrollment
Assist members with concerns and direct them to the Member Services department
Present and explain program benefits to potential members
Develop, implement, and manage community outreach opportunities and activities, ensuring that the activity is staffed and supplied adequately
Work with various community agencies to coordinate meetings and activities that will allow the company to establish a relationship within assigned service areas
Support member retention and assist auto enrollees with the selection of primary care physicians, explain program benefits and assist in follow-up to Member Services for members with concerns
Establish and maintain professional relationships at scheduled sites and community events
Maintain proper appearance relative to the setup of materials and tables at community sites and events
Adhere to flexible scheduling to include weekends, evenings, and special events
Seek out and identify opportunities within the community for site setup and event participation
Keep abreast of current market changes and competitor activities and inform management of activities that may affect member enrollment
Maintain and follow proper protocol for encounter forms, daily log submissions, and other back-office responsibilities
Maintain and submit all paperwork requirements accurately and within appropriate timelines
Coordinate and implement face-to-face education and outreach sessions/workshops for members and potential members based on referrals from various departments
Conduct orientations on ACFC and other educational presentations to organizations, members, and potential members as needed