Community Educator

Amerihealth Caritas•Conway, NH

6d•Remote

About The Position

AmeriHealth Caritas New Hampshire (ACNH) is seeking a passionate, community-driven Community Educator to join its outreach team and connect vulnerable and diverse populations across New Hampshire with healthcare resources. Based remotely, the role promotes ACNH programs at community events and outreach sites, identifies potential Medicaid recipients and uninsured individuals, guides them toward appropriate services, and explains enrollment processes. The position also coordinates outreach activities, supports event planning, and directs member concerns to appropriate departments while representing the organization and its mission to improve health outcomes. The position serves Coos, Carroll, and Grafton counties and involves extensive travel throughout New Hampshire. The associate must attend quarterly meetings in Manchester or be in the office as needed. Occasional evening and weekend hours may be required, with flexibility to adjust time as needed.

Requirements

High school diploma or GED.
1 to 3 years of experience in sales, customer service, community outreach, or support-related roles.
Ability to travel throughout New Hampshire for outreach activities.
Valid New Hampshire driver’s license, reliable transportation, and car insurance.
Strong communication skills to educate members clearly.
Ability to present information to diverse audiences.
Strong interpersonal skills to build community relationships.
Customer service skills and a compassionate approach.
Ability to plan and coordinate outreach events.
Strong organization and time-management skills, with the ability to manage multiple tasks and priorities.
Flexibility to travel and work varied schedules.
Attention to detail in documentation and reporting.

Nice To Haves

Associate’s degree.
Familiarity with the healthcare industry and local marketplace.
Bilingual abilities; bilingual candidates are strongly encouraged to apply.
Knowledge of Medicaid enrollment and healthcare programs.

Responsibilities

Educate potential members about programs and benefits at community events and outreach sites.
Plan, coordinate, and manage community outreach activities, including arranging appropriate staffing and materials.
Guide potential Medicaid recipients through the enrollment process and broker system.
Assist members with concerns and refer them to Member Services for support.
Build and maintain relationships with community agencies to strengthen local engagement.
Support member retention by helping auto-enrolled members select primary care providers and understand their benefits.
Represent the organization professionally at scheduled sites and events, maintaining a clean and organized setup.
Adapt to a flexible schedule that may include evenings, weekends, and special events.
Identify new outreach opportunities within the community.
Monitor market trends and competitor activities and report insights to management.
Complete and submit required documentation, logs, and encounter forms accurately and promptly.
Facilitate face-to-face education sessions and workshops for members and community groups.
Conduct orientations and presentations about AmeriHealth Caritas programs for various audiences.