Community Director - Quattro
About The Position
The Community Director is the leader of the community, exemplifying Kairoi's belief of Servant Leadership by guiding their team in areas such as resident relations, maintenance operations, reporting and accounting, and leasing. This role focuses on creating a welcoming environment and practicing the '5% distinction' to provide distinctive service experiences for residents. The Community Director is responsible for managing the community as a business, including budget preparation, financial reporting, and ensuring the community is in excellent condition through regular inspections and upkeep. They also play a role in attracting new residents through marketing efforts and maintaining communication with leadership.
Requirements
- Positive attitude, willingness to serve, history of excellent customer service, and a desire to lead a team with integrity.
- Proven ability to mentor, develop, and promote associates.
- A minimum of 5 years in the multifamily industry, or leadership in the hospitality field.
- At least 2 years of experience managing and leading a team of multi-family professionals.
- An associate’s degree, bachelor’s degree, two-three years of related training, or a combination of education and experience.
- Possession of a valid driver’s license with no major infractions in the last 12 months.
Nice To Haves
- CAM, or IREM certifications are highly desirable.
Responsibilities
- Recruit, hire, and develop a team, ensuring a positive onboarding experience, hands-on training, and clear communication of community goals.
- Conduct annual performance reviews, individual associate check-ins, and support additional training.
- Lead the team by example, problem-solve, and make final decisions on major concerns affecting community operations.
- Empower the team while offering support when necessary.
- Ensure the team follows all emergency procedures, local, state, and federal regulations.
- Ensure the team actively practices the '5% Distinction' with excellent customer service.
- Approve and sign all final lease decisions and agreements.
- Promptly address and resolve resident concerns, complaints, or moments needing attention.
- Support the Assistant Community Director with resident retention efforts and maintain open communication with residents.
- Manage budget preparation, financial reporting, and the flow of community income to maximize NOI.
- Ensure the community is in excellent condition through regular inspections, vacant apartment home inspections, office cleanliness, and amenity equipment upkeep.
- Support the Service Manager in managing inventory, approving vendor contracts, and ensuring safety practices are followed.
- Attract new residents through outreach marketing, online marketing efforts, and resident event business sponsorships.
- Keep regional leaders, senior management, and owners informed of community happenings.
Benefits
- Competitive Compensation
- Incentive compensation opportunities
- Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
- 401k program with a company match.
- Exceptional PTO program
- Paid holidays
- Floating holidays
- Birthday day off
- Milestone sabbatical program
- Private discount network (discounts on travel, restaurants, gifts, experiences, and more).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
