Community Director - The Boulevard at Medical Center

Kairoi Management•San Antonio, TX

3d•Onsite

About The Position

Kairoi Residential is seeking a Community Director to lead a multifamily community. In this role, you will exemplify Servant Leadership by guiding your team in resident relations, maintenance operations, reporting and accounting, leasing, and more. You will create a welcoming environment and practice the '5% distinction' to provide exceptional service experiences. You will also be responsible for recruiting, hiring, developing, and managing your team, ensuring they receive proper training and support. As the Resident Relations Expert, you will oversee lease decisions, address resident concerns, and focus on resident retention. You will also act as a Business Manager, responsible for budget preparation, financial reporting, maximizing NOI, and ensuring the community is in excellent condition. This includes managing inventory, approving vendor contracts, and implementing marketing strategies to attract new residents. You will also maintain communication with regional leaders, senior management, and owners.

Requirements

A positive attitude, willingness to serve, history of excellent customer service experience, and a desire to lead a team with integrity.
Proven ability to mentor, develop, and promote associates.
A minimum of 5 years in the multifamily industry or leadership in the hospitality field.
At least 2 years of experience managing and leading a team of multi-family professionals.
An associate’s degree, bachelor’s degree, two-three years of related training, or a combination of education and experience.
Possession of a valid driver’s license with no major infractions in the last 12 months.
Successful completion of a background check and drug screening.

Nice To Haves

CAM or IREM certifications are highly desirable.

Responsibilities

Lead and guide the team in resident relations, maintenance operations, reporting and accounting, and leasing.
Recruit, hire, develop, and mentor the community team.
Ensure a positive onboarding experience, provide hands-on training, and communicate community goals.
Conduct annual performance reviews and frequent individual associate check-ins.
Support additional training classes and requirements.
Empower the team, problem-solve with them, and make final decisions on major community concerns.
Ensure the team follows all emergency procedures, local, state, and federal regulations.
Ensure the team actively practices the '5% Distinction' with excellent customer service.
Approve and sign all final lease decisions and agreements.
Promptly address and resolve resident concerns, complaints, or moments needing attention.
Support resident retention efforts and maintain open communication with residents.
Manage budget preparation, financial reporting, and the flow of community income.
Maximize NOI while providing a positive resident and associate experience.
Ensure the community is in excellent condition through regular inspections (apartments, office, amenities).
Support the Service Manager in managing inventory, approving vendor contracts, and ensuring safety practices.
Attract new residents through outreach marketing, online marketing, and resident event sponsorships.
Keep regional leaders, senior management, and owners informed of community happenings.