Seville Community Director

REEP MANAGEMENT LLC•San Antonio, TX

23d•Onsite

About The Position

The Community Director is responsible for overseeing the daily operations of Seville Apartments, including personnel management, administrative tasks, and maintenance oversight. This role involves interviewing, hiring, and training on-site staff, mentoring them in property management skills, and ensuring professional conduct. The Community Director must adhere to budget guidelines, approve leases, and evaluate financial performance to implement solutions for staffing, maintenance, and marketing needs. Improving resident retention through competitive shopping, market surveys, and resident functions is a key aspect of the role. Additionally, the director is responsible for obtaining and managing vendors, conducting daily community inspections to address landscaping, building, and amenity issues, and monitoring vacant/make-ready unit standards. They will also route service requests to the maintenance team, monitor resident satisfaction, and ensure community safety.

Requirements

High school diploma or GED required.
3–5 years in property management or related fields.
Prior supervisory or leadership experience is often expected.
Knowledge of fair housing laws and local regulations.
Proficiency in property management software (e.g., Yardi, AppFolio).

Nice To Haves

Bachelor’s degree in business, real estate, or hospitality preferred.
Certified Apartment Manager (CAM)
Certified Property Manager (CPM)
Real Estate License (depending on state laws)

Responsibilities

Interview, select, hire and train on-site staff members.
Mentor and train staff on property management skills and concepts, modeling effective leasing and customer service techniques.
Motivate, direct and evaluate personnel and handle employee-related concerns while measuring against established community goals.
Organize and prepare monthly staff responsibilities while achieving set deadlines.
Ensure that all staff members are professional in conduct and appearance daily.
Ensure that budget guidelines are followed through consistently by reviewing concerns and issues.
Approve all leases.
Keep abreast of relevant issues and topics to incorporate into planning and decision making.
Evaluate financial performance and seasonal trends to identify and implement solutions for potential staffing, maintenance and marketing needs.
Improve resident retention by shopping comps, preparing market surveys to generate traffic, and overseeing resident functions.
Oversee and direct all administrative duties in accordance with company policy.
Perform due diligence and acquisitions.
Obtain the best vendors for each product and maintain all vendor/contractor communications regarding scheduling, billings and other relations.
Physically walk and inspect community on a daily basis to address corrective landscaping, building, and amenities issues and verify status of vacant/make-ready units to see they meet our standards.
Route any service requests needed to the maintenance team and monitor resident satisfaction in person or through follow-up calls.
Routinely walk the community to make sure no life/safety issues are present.
Oversee daily operations of residential communities.
Manage leasing, maintenance, and vendor contracts.
Ensure compliance with safety and legal standards.
Organize community events and foster resident engagement.

Benefits

10 days Paid Time Off (PTO), increasing to 17 days after 2 years of service.
Paid Holidays: New Year’s Day, Labor Day, Memorial Day, Thanksgiving Day, Thanksgiving Friday, Independence Day, Christmas Day.
30% Rental Discount.
401K with 100% match on contributions up to 5%.
Bonuses based on performance.
Dental Insurance.
Vision Insurance.
Medical Insurance with up to 75% coverage.
Paid Life Insurance.
Supplemental Life Insurance.
Paid Short Term Disability coverage.
Paid Training and Certifications to enhance your skills and career growth opportunities.
401(k)
Dental insurance
Health insurance
Paid time off
Tuition reimbursement
Vision insurance