Community Director

Redstone Residential•Eugene, OR

6d•Onsite

About The Position

This role is laser-focused on driving leasing performance, occupancy, and resident retention for the community. The Community Director partners closely with the Community Manager on day-to-day operations and is a primary point of contact for current and prospective residents. This role is ideal for someone looking to grow into a Community Manager position and who thrives in a fast-paced, goal-oriented leasing environment.

Requirements

1-3 years of experience in student housing, multifamily leasing, or property management
Demonstrated track record of hitting leasing and occupancy targets
Client-ready professional demeanor with strong communication skills -- written and verbal
Experience with property management software (Entrata preferred, but not required)
Highly organized with strong attention to detail and ability to manage multiple priorities
Team player with a positive, solutions-oriented attitude
Proficiency in Google Apps and Microsoft Office
Ability to work some evenings and weekends during peak leasing season

Responsibilities

Own the leasing pipeline -- conduct tours, follow up with prospects, and convert leads to signed leases
Monitor daily, weekly, and monthly leasing and occupancy KPIs; escalate concerns to the Community Manager
Execute the community's pre-leasing and renewal strategies to hit occupancy and revenue goals each academic cycle
Manage and execute the renewal outreach program, ensuring all current residents are contacted through the renewal process
Conduct regular market surveys and shop comparable student housing communities in Eugene to stay current on pricing and promotions
Implement leasing promotions, campaigns, and outreach programs in collaboration with the Community Manager
Serve as a primary contact for resident needs, questions, and concerns -- responding promptly and professionally
Build a positive, community-centered living environment that supports resident satisfaction and retention
Plan and support resident events, programs, and communications (newsletters, social media, etc.) that drive engagement
Review notice-to-vacate requests and identify root causes; proactively work to improve retention
Build and maintain relationships with campus and community resources including University of Oregon housing offices, student organizations, and local businesses
Process lease applications, execute lease agreements, and manage lease file accuracy in Entrata or designated property management software
Collect rent, post payments, and assist with delinquency follow-up under the direction of the Community Manager
Conduct move-in and move-out inspections and ensure accurate documentation
Assist with preparation of weekly and monthly leasing reports submitted to Redstone
Maintain office organization, ensure common areas are ready for tours, and uphold property appearance standards
Support the Community Manager with special projects, marketing initiatives, and property reporting as needed
Conduct all business in accordance with Fair Housing laws, company policies, and applicable Oregon landlord-tenant regulations
Collaborate with leasing staff, providing coaching and guidance on leasing best practices
Step in to support overall property operations in the absence of the Community Manager
Contribute to a high-performance, team-first culture aligned with Redstone's core values