Community Director - High Rise - Dallas Area

Kairoi Residential • Richardson, TX

8h • Onsite

About The Position

Seize Your Career Opportunity at Kairoi Residential. At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time where opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen.

Life as a Community Director means that no two days are alike and exciting new challenges and goals always present themselves. In this role, you are the leader of the community and will exemplify the Kairoi belief of Servant Leadership by guiding your team in many areas: resident relations, maintenance operations, reporting and accounting, leasing, and more. You will get to practice the 5% distinction and create a welcoming environment that future residents are thrilled to call “home”.

Requirements

• A positive attitude, willingness to serve, a history of excellent customer service experience, and a desire to lead a team with integrity.
• Proven ability to mentor, develop, and promote associates.
• A minimum of 5 years in the multifamily industry (Leadership in the hospitality field will also fulfill this requirement).
• At least 2 years of experience managing and leading a team of multi-family professionals.
• An associate’s degree, bachelor’s degree, two- three years of related training, or a combination of education and experience.
• Possession of a valid driver’s license with no major infractions in the last 12 months.

Nice To Haves

• CAM, or IREM certifications is highly desirable.

Responsibilities

• Recruit, hire, and develop your own team.
• Provide a positive onboarding experience, hands-on training, and effective communication of community goals and expectations.
• Continually coach your team to success, handle annual performance reviews, frequent individual associate check-ins, and support additional training classes and requirements as necessary.
• Lead your team by example, problem solve with them, and make the final decision on any major concerns that affect the community operations.
• Empower your team to be confident in handling their responsibilities, but offer support when necessary.
• Ensure your team follows all emergency procedures, local, state, and federal regulations.
• Ensure that your team actively practices the 5% Distinction with excellent customer service.
• Approve and sign all final lease decisions and agreements.
• Promptly address and resolve any resident concerns, complaints, or moments that need attention.
• Support your Assistant Community Director with resident retention efforts and continually keep open communication with residents.
• Manage budget preparation, financial reporting, and flow of community income to maximize NOI while providing a positive resident and associate experience.
• Ensure that your community is in excellent condition through regular inspections, vacant apartment home inspections, office cleanliness, amenity equipment upkeep, and more.
• Support your Service Manager in managing inventory, approving vendor contracts, and ensuring all safety practices are followed properly.
• Attract new residents and form business relationships through outreach marketing, online marketing efforts, resident event business sponsorships, and more.
• Keep Regional leaders, senior management, and owners informed of what is happening at your community.
• Directly interact with future and existing residents in our communities.

Benefits

• Competitive Compensation
• Incentive compensation opportunities
• Medical, dental, vision, life insurance, short and long-term disability
• 401k program with a company match
• Exceptional PTO program
• Paid holidays
• Floating holidays
• Birthday day off
• Milestone sabbatical program
• Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
• Training

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 101-250 employees