Community Director - Livano Liberty Park

Gallery Residential•Birmingham, AL

2d•Onsite

About The Position

The Community Director is responsible for maintaining the physical asset and maximizing financial returns in accordance with the owner’s objectives. The role ensures compliance with company policies and procedures and with laws and regulations governing multifamily housing operations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The Community Director directs and coordinates on-site operations, develops and motivates the team, and works to meet or exceed industry standards. The role also presents the value of Gallery Residential to current and prospective clients and helps maintain and inspire the company culture. The position oversees property performance, budgeting, revenue, expenses, marketing, leasing, resident satisfaction, maintenance standards, vendor payments, lease enforcement, reporting, and owner relationships. It includes supervisory responsibility for corporate and on-site employees, onsite work, and travel for business purposes. The position is scheduled for 40 hours during a regular work week; typical office hours are 9:00 a.m. to 6:00 p.m. Monday through Friday, with availability required for additional tasks after hours or on weekends. A college degree is optional. Candidates should have an employment history demonstrating progressive accountability and responsibility in property management and residential multifamily business principles, along with knowledge and skills in sales, customer service, revenue and expense management, and financial business planning. Industry certifications are preferred.

Requirements

Progressive employment history demonstrating increasing accountability and responsibility in property management and residential multifamily business principles.
Demonstrated knowledge and skills in sales, customer service, revenue and expense management, and financial business plans.
Senior-level experience and skills in leading and managing others, including interviewing, onboarding, directing, evaluating performance, and making talent-management decisions.
Ability to read, write, and communicate effectively to complete business plans, financial and legal documents, lead teams, and communicate property strategies and performance to clients and owners.
Mathematical skills to perform basic arithmetic and calculate percentages for financial records, budgets, and fiscal reports.
Ability to understand and carry out written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Proficiency with internet, word-processing, spreadsheet, and database-management programs, as well as property-management software.
Ability to meet predictable attendance and punctuality expectations and the physical demands of the position.
Ability to work in a stressful environment and work peacefully with coworkers and residents.
Availability to work additional tasks that may require weekends or after-hours work, and to work onsite and travel for business purposes.
Ability to perform the essential duties, with reasonable accommodation where applicable.
Ability to use hands for typing, handling, or feeling; talk and hear; stand, walk, reach, climb, stoop, or squat; and intermittently sit.
Ability to access all interior and exterior parts of properties and amenities, including within the assigned portfolio and markets.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and focus adjustment.
Ability to view computer screens, cell phones, and other electronic equipment for extended periods.

Nice To Haves

Industry certifications.
College degree (optional).

Responsibilities

Supervise and mentor on-site property team members, communicate goals, and conduct one-on-one mentoring and daily team huddles.
Hire, onboard, train, and manage team-member performance in accordance with company policies, values, and business practices.
Support the client and owner relationship through meetings, property tours, performance updates, and responses to requests.
Contribute to property budgets by analyzing financial statements, marketing information, and operational reports and assessing historic and projected performance patterns.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, completing bank deposits, and preparing and reviewing monthly financial status reports.
Approve and submit vendor, contractor, and service-provider invoices; reconcile work or purchases, verify insurance certificates, code charges, and coordinate communications with vendors, accounting, and the client or owner.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding promptly to questions, grievances, and requests and resolving service issues.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Conduct regular in-person property inspections and take action to ensure the property, grounds, buildings, and amenities meet safety, cleanliness, and appearance standards.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
Oversee lease enforcement, including apartment inspections, proper notices, eviction procedures, and assessment and collection of allowable late fees and other lease charges.
Participate in community and industry activities that support the company, professional development, and business goals.
Work onsite and travel for business purposes, including visits to properties and clients, business presentations, and educational conferences.