Community Director III, Multi-Site

Prime Residential Property Management LP • Los Angeles, CA

14h • Onsite

About The Position

Prime Residential is a leading multifamily owner and operator headquartered in San Francisco, with a portfolio of more than 21,000 apartment homes across the West Coast. For more than three decades, we've been committed to caring for communities where residents love to live - pairing well-maintained homes with exceptional service and sought-after locations. We're proud to maintain a richly diverse and inclusive culture where our team members feels welcomed, valued, and set up to do their best work. The Montecito and Hue North Hollywood have a total of 241 units and is located in Los Angeles, CA. Prime Residential’s Community Directors, Multisite have full responsibility for maximizing the long-term operating performance of more than one community. Exceptional personnel management and development, a thorough understanding of the competitive market and financials, and an overachieving drive to consistently maintain and surpass high community standards are requisite responsibilities. As a Community Director, Multisite you will be prepared for this role if you possess excellent leadership, communication, problem-solving and motivational skills, and solid financial acumen. You will be tasked with effectively and efficiently making sound business decisions in a transformative environment and your resilience to change will be key to your success. Community Directors, Multisite are expected to understand federal, state, local and Fair Housing laws, as well as all policies and procedures imposed at their communities, or as otherwise communicated to associates. As a Community Director, Multisite, we count on you to proactively make decisions to ensure the stability and financial success of your communities, while at the same time, enthusiastically driving your talented support team to uphold the standards of excellence expected of our communities and associates.

Requirements

• BS/BA degree or relevant property management experience preferred
• Demonstrated leadership and strategic thinking skills
• Confidence in dealing with financials
• Strong training and team building abilities
• Marketing expertise and sophistication
• An enthusiastic and positive approach to customer service and sales
• Effective communication skills (oral, listening, and written) with an aptitude of knowing your audience and presenting relevant information and material
• Team player attitude who can work independently and collaboratively
• Proficiency in MS Office (Word, Excel, Outlook, Teams), RealPage or other property management software
• Knowledge or familiarity of customer relationship management software is a plus
• Ability to prioritize and multitask
• Ability to display and present yourself professionally, in appearance and demeanor
• Possess a valid driver’s license for the purpose of operating a community vehicle and/or leasing golf cart

Responsibilities

• Recruit, engage and retain a team of exceptional property management professionals in office and maintenance positions
• Embrace and build a team culture focusing on diversity, equity, inclusion, and belonging
• Train newly hired associates on essential job duties utilizing shadowing, role-playing and formalized training processes and techniques
• Hold regular staff and individual meetings with associates to build relationships and engagement
• Hold all team members accountable by coaching and providing positive reinforcement and constructive critique for tenured associates
• Support and develop the Assistant Community Directors and Service Managers in their role of managing associates at the site level and in developing a thorough understanding of our business
• Follow prompt and proper protocols in documenting employee issues, and managing risk
• Work closely with Human Resources when counseling and addressing issues requiring progressive discipline, terminations, work-related injuries, or employee-related claims
• Develop effective marketing plans and maintain curb appeal and advertising focus, while continually evaluating cost per lease and traffic generating strategies
• Ensure that all associates understand the competitive environment in which we operate
• Proactively anticipate market changes and be resilient to making prompt and strategic adjustments
• Know your markets -- your direct manager counts on you to make short, and long-term recommendations for change
• Proactively adjust market rents and continually seek opportunities for revenue growth
• Review weekly update reports and develop goals and strategies to address occupancy, future exposure, or high renewals
• Maintain a comprehensive understanding of the property(s) competitive environment; develop relationships with peers, vendors; and continually update the market survey to adjust operating strategy
• Under guidance of direct manager, and with input from Maintenance Manager and Asset Management and Construction team leaders, establish and prepare comprehensive operating budget for the property(s)
• Recommend revenue enhancing capital improvements to manage
• Monitor property(s) performance relative to budget and be nimble with change
• Anticipate and communicate budget variances immediately to direct manager
• Refine revenue and operating expense forecasts for the community as directed by direct manager
• Conduct weekly physical inspections of all areas of the property(s) to evaluate conditions relative to curb appeal, health and safety, risk management, asset preservation, customer service, marketing, and company standards
• Recommend capital improvements that are required or desired which may generate additional revenue
• Physically inspect community when on grounds, pick up litter, and report any risks or service needs to the maintenance team
• Monitor, adjust, and proactively maintain community goals relative to resident satisfaction and resident retention
• Stay current on local market conditions, trends, and forecasts
• Identify marketing concepts, campaigns and advertising sources that will generate additional traffic and leases for the community
• Make recommendations for concessions/incentives to increase revenue and motivate leasing associates
• Manage social media for property(s)
• Visit and research competitive properties quarterly to determine trends
• Solicit property and individual reviews from residents and prospects when positive reactions are evident
• Build and maintain a customer-focused culture of respect, responsiveness and efficiency that includes every team member and on-site vendor, developing Prime Residential’s reputation as a landlord of choice in the local market
• Respond to residents and prospect enquiries and concerns with a sense of calmness, professionalism, and confidence by using objective problem-solving
• Participate and/or determine monthly property renewal programs as needed to increase resident retention
• Lead and participate in ongoing resident relationship-building activities
• Ensure the office, clubhouse, models, and “market ready” vacant units are in pristine condition
• Present ideas to manager for improving resident satisfaction
• Review and approve general and specific resident communications prior to distribution
• Provide clear expectations and hold all team members accountable
• Actively communicate with all associates to ensure company and community goals are transparent and clear
• Inspect what you expect by performing regular audits of established processes and standards
• Establish leasing and maintenance goals for all associates
• Ensure timely and accurate preparation and delivery of all required reports to manager
• Adhere to company protocols for vendor and contract management
• Be the person most knowledgeable on all property nuances and statistics
• Set goals and recommend concessions as needed based on logical review of community and unit-type statistics
• Attend all required and recommended training, and ensure compliance of all training requirements posted in learning management system
• Ensure files and completed paperwork is organized neatly per company standards
• Understand and adhere to all federal, state, and local laws pertaining to Fair Housing, landlord tenant laws, as well as company policies regarding general operations and employee actions and behaviors
• Work closely with Legal, Risk and Human Resources departments regarding potential or known safety or risk at property(s)
• Any other tasks as deemed necessary by your direct manager

Benefits

• Comprehensive medical, dental, and vision coverage, including a zero-cost medical plan option.
• PTO plus company-wide holidays, 2 floating holidays, a day off for your birthday, and a day to give back through volunteering.
• Paid Parental Leave.
• A 401 (k) plan with potential company match to help you plan for the future.
• Tuition reimbursement to support your continuous learning and career development.
• Team members receive exclusive housing discounts at Prime-managed properties

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree