Community Data & Insights Analyst

United Way of Rhode Island•Providence, RI

2d•$63 - $87•Hybrid

About The Position

United Way of Rhode Island has stood alongside the people of Rhode Island for nearly 100 years—connecting neighbors, mobilizing resources, and driving solutions to our state's most pressing challenges. As we approach our next century of service, our Strong Rhode Island strategic framework carries that legacy forward with focus, humility, and determination. Our vision is that every Rhode Island family is economically stable, with access to opportunity, support, and the power to shape their future. Our mission is to invest in community-led solutions that build economic stability, support strong families, and drive racial equity so every Rhode Islander can thrive. We organize our work around a clear goal: to ensure every Rhode Island family is economically stable and thriving. Strong Families is our North Star, and it is supported by two strategic enablers—Strong Nonprofits and a Strong United Way—with equity embedded throughout. We define family broadly: relatives, chosen family, friends, neighbors, and the support systems that help people meet today's needs and build tomorrow's opportunities. We use the ALICE framework (Asset-Limited, Income-Constrained, Employed) to reveal the economic and community conditions of people who are struggling financially and to drive the change needed to create financial stability. Nearly one in three Rhode Island households earns above the federal poverty level but still cannot afford essentials like housing, childcare, food, transportation, and healthcare. These are the neighbors—childcare workers, retail staff, healthcare aides—who hold our communities together but live one emergency away from crisis. We center racial equity because race still shapes who has access to opportunity in Rhode Island. These gaps are not accidental—they stem from long-standing policies and practices. We also recognize that many people face compounded disadvantages connected to sexual orientation, gender identity, disability, income, and other factors. By centering racial equity and working to change the systems that hold people back, we aim to remove barriers and expand opportunity for everyone. Learn more at https://www.unitedwayri.org/ The Community Data and Insights Analyst maintains accurate, high-quality community resource and contact data to support contact center operations, programs, and community information services. This role is responsible for daily data hygiene, verification, reporting, and analysis; translating community data into actionable insights; and ensuring staff have timely, reliable resource information. The Analyst collaborates with internal departments and external organizations to maintain updated listings, support disaster events and program needs applying industry standards, taxonomy guidelines, and continuous quality improvement practices.

Requirements

Bachelor’s Degree in a related field or equivalent combination of education and experience in data curation and analysis
Proficient in Microsoft Suite and utilization of CRM systems
Certified Google Analytics
Inform USA CRS-DC Certification with 18 months of employment
Experienced with data extraction, manipulation, scripting, and reporting for varying datasets
Awareness Data Cleaning
Knowledge about community organizations and resources
Excellent organizational skills and detail oriented
Strong multi-tasking and time management skills
Able to work independently, prioritize tasks, adapt to unexpected challenges, take initiative, and meet aggressive timelines

Responsibilities

Maintain high standards of data hygiene for contact records and community resource listings, ensuring accuracy, completeness, and consistency across systems.
Conduct ongoing data quality assurance to validate contact records, resource details, and taxonomy service information.
Apply industry standards and best practices to database content, including adherence to data governance, inclusion policies, and style guides.
Maintain and update resource listings within current systems, ensuring timely and accurate data updates.
Assist service providers with completing intermittent, seasonal, and annual verifications to confirm the accuracy of their organizational and program listings utilizing Automated Verification Requests and Responses (AVR) in iCarol as the primary process.
Update resource one pagers and contact form customizations to meet disaster related needs
Support all community resource platforms
Export data system reports and analyses to support data request, resource data improvements and information dissemination initiatives.
Analyze community data across departments to support Team Lead with organizational dashboards and reporting needs.
Assist with internal and external data requests, ensuring timely delivery, accuracy, and appropriate contextual explanation using dashboards and iCarol Statistics.
Report regularly on the status of tasks, projects, and data initiatives to the Team Lead and Director.
Provide resource support to the contact centers, ensuring staff have accurate, up‑to‑date information to serve clients effectively.
Support programs by translating community data into practical insights and usable resource information to identify unmet needs.
Navigate and utilize I&R systems to respond to real time resource needs and organizational priorities.
Research and maintain strong knowledge of Rhode Island community resources, including social and health services, disaster related services, disabled and older adult services and government and nonprofit organizations.
Build and sustain collaborative relationships with external partners and service providers to support accurate resource listings and data sharing.
Communicate effectively with service providers via phone, email, video conferencing, and site visits to collect, verify, and clarify program information.
Synthesize and translate information submitted by service providers into clear, plain language descriptions, using an established taxonomy service coding system, inclusion policy, and style guide.
Obtain Inform USA’s Community Resource Specialist – Data Base Curator (CRS‑DC) certification within 18 months of employment.
Stay current on evolving industry standards, taxonomy updates, and best practices related to I&R database management.
Continuous professional development and training on emerging data tools.
Develop and implement a personalized JEDI Growth Plan with your supervisor that establishes baselines and tracks growth across the three JEDI domains, two spheres of influence (interpersonal and within UWRI/sociopolitical systems), and your level of practice (Emerging, Developing, Practicing).
Complete the annual JEDI self-assessment honestly and use it to identify priorities for ongoing learning and growth.
Participate in annual JEDI training, monthly learning and reflection opportunities, and at least one quarterly teach-back of a JEDI learning experience.
Engage with UWRI JEDI initiatives such as the Equity Challenge, Employee Resource Groups (ERGs), the Heritage and Professionals group, and the Culture, Equity and Strengths Committee (CES).
Participate in community, state, or national JEDI growth opportunities (including United Way Worldwide) as relevant to your role.
Challenges inaccurate, incomplete, or outdated resource information, even when doing so requires difficult conversations with providers, partners, or internal stakeholders, to ensure community members receive reliable support.
Recommends improvements to data governance, database processes, and reporting practices that increase organizational effectiveness and better support equitable access to services.
Uses community data and analysis to identify service gaps, emerging needs, or inequities impacting ALICE households and brings findings forward to inform decision making and resource allocation.
Maintains high standards of data quality, ensuring community resource records, reports, and analyses are accurate, complete, and supported by verified information.
Applies established taxonomy standards, inclusion policies, style guides, and database procedures consistently across all resource listings and data products.
Takes ownership of assigned projects, data requests, and reporting deadlines while communicating transparently about challenges, risks, and progress.
Builds strong relationships with service providers, community partners, contact center staff, and colleagues to ensure resource information is accurate, timely, and responsive to community needs.
Shares expertise and provides training, coaching, and technical assistance that strengthens team knowledge, improves consistency, and supports collective success.
Works across departments to translate data into meaningful insights, supporting dashboards, program planning, and organizational initiatives through shared understanding and communication.
Applies inclusive data standards, language guidelines, and resource verification practices to ensure information reflects and serves the diverse communities of Rhode Island.
Regularly reviews data for gaps, disparities, or barriers that may affect access to services and elevates findings to support more equitable outcomes.
Demonstrates cultural humility when engaging with providers, community partners, and colleagues, recognizing the lived experiences and perspectives of historically marginalized populations.
Actively pursues professional development through Inform USA certification, industry trainings, community networks, and emerging data management best practices.
Seeks feedback from colleagues, providers, and stakeholders to continuously improve data processes, reporting methods, and customer service practices.
Shares new knowledge with teammates through training materials, SOPs, teach-backs, and cross-training opportunities that strengthen team capability and organizational learning
Implement 70/20/10 activities in your annual Goal & Growth plan, including personal and team reflections, individual and shared learning, and integration of learning into practice.