Community Coordinator

Lutheran Life Villages•Fort Wayne, IN

9d•Onsite

About The Position

You are a compassionate and dedicated Community Coordinator with a genuine passion for creating a welcoming and positive experience for our members and prospective residents. Your role will span from assisting with the day-to-day operations of our community, communicating with residents, visitors, and family members, to supporting community directors with clerical tasks. You will be a master of organization, with exceptional communication skills, and you will embody the mission, vision, and values of our organization, always maintaining a professional and ethical demeanor. Ultimately, you will be the glue that holds our community together, ensuring that every interaction, event, and process runs smoothly and leaves a lasting positive impression on all who engage with our organization.

Requirements

High school diploma or equivalent.
Willingness to participate in ongoing training and professional development.
2+ years of experience in a community management, customer service, or administrative support role.
Excellent communication and interpersonal skills, with the ability to interact professionally with residents, staff, and visitors.
Strong organizational and multitasking abilities, with a keen eye for detail.
Proficient in using office software, such as Microsoft Office Suite.
Adept at problem-solving and conflict resolution.
Ability to maintain confidentiality and handle sensitive information with discretion.
Genuine interest in serving and supporting the senior community.
Compassionate and empathetic nature, with a commitment to providing exceptional customer service.
Adaptable and flexible, able to respond effectively to changing priorities and needs.
Collaborative spirit, with a team-oriented approach to problem-solving.

Nice To Haves

Familiarity with local and state regulations related to senior living communities preferred.
Familiarity with senior living or assisted living communities, preferred.

Responsibilities

Maintaining the organization and presentation of our office, ensuring necessary supplies and resources are readily available.
Staying up-to-date on campus activities, meeting schedules, upcoming events, and resident census data, and keeping the Administration Team informed.
Answering and handling all incoming calls in a professional manner.
Greeting and providing direction or information to prospective residents and family members.
Overseeing the cleanliness, readiness, and functionality of our gathering spaces.
Coordinating reservations of rooms and equipment for staff, residents, and the community.
Collaborating with team members to coordinate ongoing activities for residents and host special events for the community.
Receiving calls and inquiries from prospective members and connecting them to the community Sales Counselor.
Coordinating the Pre-Made meal program as required.
Participating in training and programs required by outside consultants and our organization.
Observing and communicating any changes in the physical, emotional, or mental abilities of our residents to the appropriate managers.
Displaying behavior that supports our organization's mission, vision, values, and policies, and consistently performing position responsibilities in a professional and ethical manner.
Protecting the confidential information of our clients, team members, residents, and vendors.
Completing any other duties as needed or assigned.