Community Coordinator II (Eva White)

WinnCompanies•Boston, MA

5d•$25 - $31

About The Position

Connected Communities is a non-profit 501(c)3 organization dedicated to the creation and growth of community-based programs, services and public policies that support measurable outcomes and opportunities for residents of affordable and mixed-income housing communities. Connected Communities works as the backbone for collective impact in each community it supports alongside our affiliate, WinnCompanies. We help our clients, property management staff and community partners to create structured, shared goals with networks of local community partners and resident leaders; fund and implement collaborative strategies and programs. WinnCompanies is looking for an adaptable and outgoing Community Coordinator II to join our team at Eva White, a 102-unit affordable housing community located in Boston, MA. In this role, you will work as a core part of our property management team across Winn’s six key outcome areas: Stable Housing, Employment, Education, Health, Community Engagement and Economic Mobility. You will also work with residents, partners, and the community staff to identify needs, interests, and opportunities for individuals and the community at large. You will utilize community assessments and one-on-one coaching to establish community needs, while building a targeted network of strong community partners across Winn's outcome areas to develop and coordinate resource referrals, targeted interventions, on- and off-site programs and support, and community engagement opportunities. The pay range for this role is $24.88 to $31.25 per hour dependent on experience. The preferred candidate will also adhere to the following schedule: Monday through Friday, from 8:30AM to 5:00PM.

Requirements

High School diploma or GED required.
Bilingual Cantonese and English.
3-5 years of related work experience.
Advanced skills with Microsoft applications which, include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. Produce complex documents, perform analysis and maintain databases.
Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers.
Provide a high level of customer service to meet customer service standards and expectations for the assigned responsibilities.
Demonstrated success with partner management.
Experience working with the elderly population.

Nice To Haves

Bachelor’s degree in social work, Business, or Public Policy or related field.
Ability to build relationships with residents, third-party owners, and tenant associations.

Responsibilities

Create and implement an annual Connected Communities plan for the community based on need, interest, and opportunities. Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications. Manage property Connected Communities budget. Review and track goals with Property Managers and Regional Managers.
Coordinate resources for residents that address six key community outcomes: housing stability, employment, economic mobility, education, health, and community engagement. Focus will be primarily on assistance with ADLs, health insurance access, transportation to medical appointments, mental health, homemakers, and other access to medical care. Provide direct resident services assistance, program referrals, and 1-1 coaching to individuals and families based on assessed need.
Assist residents and management team with interpretation and translation services.
Provide support to residents during the property redevelopment period.
Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn’s 6 key outcome areas. Maintain relationship with tenant task force. Create and manage Memorandums of Agreement (MOUs) with third parties providing services and programs on and off-site for residents.
Utilizing Apricot 360, collect, manage, report on, and analyze resident data, and ensure accuracy and consistency with established data. Data is collected through annual resident surveys, resident touchpoints, community programs, activities, and partner reporting.
Effectively develop methods of communication with residents, including but not limited to quarterly community meetings, a monthly community newsletter, event flyers, and social media updates.
Actively participate in professional development opportunities provided by the region, department, and Winn.
Other duties as assigned.

Benefits

Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
401(k) plan options with a company match
Various Comprehensive Medical, Dental, & Vision plan options
Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
Tuition Reimbursement program and continuous training and development opportunities
Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
Flexible and/or Hybrid schedules are available for certain roles
Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families