Community Consultant

Staples Inc.•Toronto, ON

18h•Onsite

About The Position

As the Community Consultant, you are responsible for managing the physical space and operations of an interactive co-working space. Reporting to the National Program Manager, Studio, your primary focus is on building meaningful relationships that foster long-term member satisfaction and retention. You will lead the day-to-day operations of the space with a hospitality and customer-first mindset, ensuring an exceptional experience for every member and guest. In addition, this role will drive membership and retention and is responsible for facilitating sales and leading operational excellence of their location(s).

Requirements

Completion of University degree or equivalent leadership experience.
Demonstrated ability to deliver a high level of customer service and outstanding experiences and the ability to promote the company’s customer service standards.
Ability to operate independently and take on additional tasks and additional projects as required.
Ability to understand the importance of community and be able to build relationships and foster connections with others.
Must be comfortable with feedback culture and managing stakeholder relationships at location.
Must be comfortable with technology and be able to provide simple solutions as required.
2-4 years of progressive experience in hospitality, retail, co-working or sales environment.
2+ years of supervisory/ project management experience. We may look at entrepreneurship experience as another eligibility criteria.

Responsibilities

Engage with members to understand their interests, business and goals and provide unique programs to support their growth and retain members.
Promote a positive, enthusiastic work environment and provide an exemplary customer service and hospitality to create a strong member experience.
Resolve customer complaints promptly and satisfactorily.
Curate, execute, and coordinate client events in the form of learning seminars, networking, lunch and learns and other events that connect to the location.
Curate and execute Spotlight Events and member experiences to further connections and capture new leads.
Conduct frequent customer tours and meet monthly targets for leads generation.
Onboard new members to the space and the community, ensure proper onboarding and space loading for a quality experience.
Co-create a membership drive strategy with Market Manager and execute independently to attract and retain new members at your location.
Achieve sales targets monthly by upselling current members, gaining new memberships.
Partner with local Staples Retail operations on business development opportunities, networking and cross channel sales.
Apply diligence to established Studio procedures and SOP and provide feedback where needed.
Support events and meetings by coordinating catering, room booking, equipment rentals and ad-hock requests as required.
Provide a welcoming experience to all customers and members and ensure an ongoing consistent and positive in-person experience overall.