Community Concierge
About The Position
Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone's life. Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow associates, we are committed to creating an unforgettable experience as a great place to live - and work. Are you ready to take the helm of an extraordinary front desk team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here. AvalonBay Communities is searching for a Concierge, a true leader in Customer Service who will take on our front desk operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort – the future of apartment management starts here! As a Concierge, you will be the face of AvalonBay. The moment new prospects and current residents see you at the front desk, they’ll feel welcome and know that they’re in good hands. You will monitor foot traffic, provide top-notch customer service, implement programs to address resident satisfaction, while maintaining our company’s customer service standards. You will serve as a point of contact, offering assistance, information, and personalized recommendations to enhance the overall experience. You will partner with the leasing office and the maintenance team to create a great experience for prospects, the move-in/move-out process, and current residents to make AvalonBay feel like home.
Requirements
- High School diploma or equivalency (GED) required.
- Proficiency in using administrative software and Microsoft Office Suite
- Mobility to walk the property and maneuver packages/deliveries
- The ability to tackle new problems and see them through until the end.
- Strong communication skills. Whether it be in-person or over the phone, you’re able to provide information, direction, and instruction – along with quality conversations! Your writing and speaking abilities are well developed and you’re able to connect well with others.
- Time management. You’re able to juggle multiple tasks and time-sensitive requests while keeping composure and positivity.
- Patience. If things get difficult, you’re the picture of poise and able to provide the best level of customer service to all residents, vendors and future prospects coming through the front doors.
- Organization. Whether it’s phone messages, resident packages, or maintenance requests - you’re able to keep everything in line and moving efficiently, escalating to proper next steps.
Nice To Haves
- 1+ years of related experience in a hotel, retail or restaurant is preferred.
Responsibilities
- Monitor foot traffic
- Provide top-notch customer service
- Implement programs to address resident satisfaction
- Maintain company’s customer service standards
- Serve as a point of contact, offering assistance, information, and personalized recommendations
- Partner with the leasing office and the maintenance team to create a great experience for prospects, the move-in/move-out process, and current residents
Benefits
- health, dental and vision
- 401(k) with company match
- paid vacation and holidays
- tuition reimbursement
- an employee stock purchase plan
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
