Community Concierge, Manager On Duty

YMCA of Metropolitan Chicago • Chicago, IL

20d • $18 - $19 • Onsite

About The Position

The Community Concierge, Manager on Duty will support the concierge team at the local Community Hub and provide best-in-class levels of customer service and experiences. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA.

Requirements

• At least 18 years of age
• Earned high school diploma or GED
• Ability to work flexible hours, weekends, and/or holidays, as needed
• Top-notch verbal, written, and interpersonal communication skills

Nice To Haves

• Bilingual, English/Spanish highly preferred

Responsibilities

• Serve as Manager on Duty and provide operational leadership, including front-desk operations, attendance, and administration
• Greet community members and guests and make them feel welcome and engaged
• Monitor Community Hub for safety and service interventions and serve as first responder for emergency situations
• Answer phones and email inquiries
• Actively manage customer transactions and resolve opportunities and address concerns
• Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times and record maintenance issues for resolution
• Anticipate individuals needs in order to accommodate them and provide an exceptional customer experience
• Maintain inventory of supplies and order new stock, as needed
• Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
• Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
• Reporting any suspicious behavior and violation of policy and procedures to your supervisor
• Completing all child abuse prevention training as required

Benefits

• Do meaningful work and contribute to the advancement of the YMCA vision by meeting the needs of the people in our communities
• Complimentary Family YMCA membership and an employee discount on select programs
• Career advancement opportunities - grow your career at the Y!

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED