UNPAID STUDENT INTERNSHIP – Citywide Intern Pool

City of Redlands•Redlands, CA

9d•Onsite

About The Position

This is an unpaid internship opportunity for college students or recent graduates interested in public service and local government operations. The City of Redlands is seeking motivated individuals for a Community & Cemetery Services Internship. This role provides hands-on exposure to municipal operations while supporting community services. The Cemetery Services team works with community members during difficult times, requiring compassion, patience, professionalism, and dependable assistance. Interns will receive training and supervision and will not manage sensitive situations independently. The internship duration and weekly hours will be determined at placement and may continue for up to one year based on various factors.

Requirements

Current enrollment in, or recent graduation from, an accredited college or university
A minimum cumulative GPA of 2.5
Demonstrated interest in public service, community service, administrative operations, human services, or a related professional field
Basic computer skills and the ability to learn new systems
Ability to follow established procedures while asking questions when guidance is needed

Nice To Haves

Interest in public service and helping people
Empathy, patience, maturity, and good judgment
Professional and respectful communication skills
Comfort interacting with people from different backgrounds and circumstances
Understanding that cemetery services may involve individuals experiencing grief or emotional situations
Dependability, organization, and willingness to learn
Ability to appropriately handle sensitive or confidential information

Responsibilities

Greeting and assisting members of the public
Responding to routine telephone, email, and in-person inquiries
Assisting customers with information regarding available cemetery services and City processes
Helping research cemetery and interment records
Entering, reviewing, organizing, and verifying information in City records and databases
Preparing correspondence, forms, informational materials, spreadsheets, and other documents
Assisting with scheduling and coordination of cemetery-related services
Supporting records digitization and organization projects
Assisting with community outreach or informational projects
Observing and learning how City staff coordinate with families, funeral homes, vendors, and other service providers
Completing special projects designed to provide broader exposure to local government operations