Community Case Manager

Bernalillo County•Albuquerque, NM

1d•Onsite

About The Position

The Community Case Manager provides case management and counseling services to assigned clients: assesses individual needs, determines appropriate levels of care, and coordinates referrals. This role supports clients in residential, community-based, and jail-based settings, and works closely with external agencies to connect clients to treatment, healthcare, legal, and social services. Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits.

Requirements

Bachelor’s degree in Criminal Justice, Psychology, Sociology, or a related field.
One (1) year of work experience in criminal justice, social work, counseling, or a related field.
Successful completion of a post-offer employment medical examination and background investigation.
Adherence to all County safety guidelines.
Complete all FEMA training(s) assigned to this position.
Possession of a valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed in this position.
Complete required supervisor training, if applicable.
Complete caregiver criminal history screening for all caregivers (for Behavioral Health Services facility new hires).

Nice To Haves

Licensed Substance Abuse Associate (LSAA) preferred.

Responsibilities

Conducts initial client interviews and gathers case histories to assess needs, addiction severity, and appropriate levels of care.
Coordinates with community agencies to schedule and support client participation in treatment and support programs.
Supports the reliability and effectiveness of client treatment, services, and rehabilitation efforts.
Provides case management services by identifying needs and makes appropriate referrals for substance use treatment, behavioral health services, domestic violence support, medical care, and legal assistance.
Establishes and maintains relationships with community partners and professionals to facilitate client support and service delivery.
Collaborates with families, justice system personnel, and community resources to support client progress.
Transports clients to appointments and other service providers as needed.
Maintains accurate and timely case documentation, including case notes and reports.
Prepares case files for regular review and participate in quality assurance processes.
Delivers program-related services in residential, community, and correctional settings.