Community Case Manager

Eastern Area Agency on Aging•Brewer, ME

2d•Hybrid

About The Position

Eastern Area Agency on Aging is seeking a dedicated Community Case Manager (CCM) to provide ongoing, person-centered service coordination, information, and advocacy for older adults, people with disabilities, and their families. This is a full-time, 32-hour-per-week position that plays a vital role in helping consumers navigate complex service systems so they can make independent, informed decisions about their care. This is an excellent opportunity for a compassionate human services professional who enjoys building strong client relationships, empowering community members, and connecting individuals to essential services and resources.

Requirements

Bachelor’s degree in Social Work, Human Services, Human Development, Gerontology, Health Services, or a related field.
Prior experience in case management, service coordination, or related human services work is strongly preferred.
Strong understanding of ethical social work boundaries and strict adherence to client confidentiality policies and procedures.
Excellent verbal and written communication skills with the ability to build positive working relationships with clients, families, colleagues, and external agencies.
Ability to work independently with minimal supervision, manage multiple competing priorities, and stay flexible in a changing environment.
A proactive mindset for learning local/regional resources, finding innovative solutions for consumer needs, and operating standard or upgraded office equipment and database systems.
Ability and willingness to complete required training for InformUSA CRS-A/D certification.

Responsibilities

Perform effective needs assessments by phone and in person to evaluate client needs, explain internal and external service options, and assist with completing benefits applications.
Create personalized care plans based on client preferences, needs, and program eligibility, keeping client involvement and self-sufficiency at the center of every decision.
Maintain regular contact with clients to monitor progress, adjust care plans, provide crisis support, and conduct home visits (upon supervisor approval) when client needs cannot be met remotely.
Provide in-person walk-in consultation and support at the Durgin Center in Brewer 2 days a week and at the Ellsworth Access Center once a month.
Link clients to in-home and community-based services, non-publicly funded resources, and informal support networks beyond standard resource channels.
Communicate regularly and develop strong working relationships with family members, care providers, community service agencies, and regional organizations on behalf of consumers.
Record customer activity, client demographics, and referrals in the Wellsky database, ensuring documentation meets OADS requirements and is completed within 48 hours of client contact.
Participate in community outreach efforts, presentations, talks, and health fairs as needed, and utilize or direct volunteers to enhance client support.