Community Case Manager

Bernalillo County•Albuquerque, NM

18h•Hybrid

About The Position

The Community Case Manager provides case management and counseling services to assigned clients: assesses individual needs, determines appropriate levels of care, and coordinates referrals. This role supports clients in residential, community-based, and jail-based settings, and works closely with external agencies to connect clients to treatment, healthcare, legal, and social services.

Requirements

Bachelor’s degree in Criminal Justice, Psychology, Sociology, or a related field.
One (1) year of work experience in criminal justice, social work, counseling, or a related field.
Possession of a valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed in this position.

Nice To Haves

Licensed Substance Abuse Associate (LSAA) preferred.

Responsibilities

Conducts initial client interviews and gathers case histories to assess needs, addiction severity, and appropriate levels of care.
Coordinates with community agencies to schedule and support client participation in treatment and support programs.
Supports the reliability and effectiveness of client treatment, services, and rehabilitation efforts.
Provides case management services by identifying needs and makes appropriate referrals for substance use treatment, behavioral health services, domestic violence support, medical care, and legal assistance.
Establishes and maintains relationships with community partners and professionals to facilitate client support and service delivery.
Collaborates with families, justice system personnel, and community resources to support client progress.
Transports clients to appointments and other service providers as needed.
Maintains accurate and timely case documentation, including case notes and reports.
Prepares case files for regular review and participate in quality assurance processes.
Delivers program-related services in residential, community, and correctional settings.