Community Case Management Manager

State of Maine•Augusta, ME

7d•Hybrid

About The Position

This is a full-time position located in Augusta. This position allows for partial telework with management approval. Currently, this position is not eligible for visa sponsorship or STEM OPT extensions. The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers. The Office of Aging and Disability Services (OADS) within DHHS is responsible for ensuring the safety, support, and well-being of adults throughout Maine.

Requirements

Four (4) years of progressively responsible experience in social service or mental health/developmental disabilities programs and a Bachelors Degree.
At least three (3) years of the required experience must be in a supervisory and/or administrative capacity.
Equivalent related work experience may be substituted for education on a year-for-year basis.
A Licensed Social Worker (LSW) credential is required.

Nice To Haves

A Bachelors Degree in Social Work or a related human services field.
Program oversight experience – Experience leading and coordinating person centered service planning for youth and families, including overseeing program processes that support individuals in identifying goals, preferences, and needed supports; responsible for developing, implementing, and monitoring transition tools and cross program workflows.
Demonstrated supervisory and team leadership experience, including coaching and performance management, to promote consistent practice and high-quality service coordination that respects the rights, choice, and dignity of people with disabilities.
Proven ability to work effectively across programs and with community partners, providing guidance and technical assistance as needed; interpreting and applying relevant policies and procedures; and supporting HCBS-aligned, person-centered access, compliance, and quality improvement

Responsibilities

Manage and oversee implementation of the statewide Adult Community Case Management program serving adults with Intellectual Disabilities and/or Autism, including services funded through MaineCare Section 13 Targeted Case Management, under the direction of OADS leadership.
Supervise, coach, and provide day-to-day directions to a statewide team who conduct provider support, monitoring, technical assistance, licensing and certification activities, and issue resolution within the Adult Community Case Management system.
Provide operational management and subject matter expertise on MaineCare Section 13, Home and Community-Based Services requirements, conflict-free case management expectations, person-centered planning, and applicable OADS and OMS policies.
Oversee initial certification and recertification reviews of Adult Community Case Management provider agencies and coordinate with OADS, the Office of MaineCare Services, and the Division of Licensing and Certification regarding 10-144 C.M.R. Chapter 108, Home and Community Support Services Licensing Rule, including provider qualifications, licensing standards, policies, staffing, supervision, documentation, person-centered planning, quality assurance, training compliance, health and safety expectations, corrective action, and implications for related HCBS services.
Manage implementation, monitoring, and reporting of quality assurance and quality improvement measures for case management and related HCBS case management services, including provider performance, member outcomes, documentation quality, access, continuity of care, and statewide consistency.
Support OADS Lifespan Waiver planning and implementation, including provider readiness activities related to Community Resource Coordination and Community Transition Case Management, with attention to conflict-free service delivery, transition planning, staff qualifications, documentation systems, and quality oversight.
Collaborate with senior OADS leadership, OMS, licensing staff, providers, advocacy organizations, families, guardians, and community partners to implement policy, provide technical assistance, support provider capacity, address system barriers, and ensure consistent implementation of Adult Community Case Management and emerging Lifespan-related services.

Benefits

13 paid holidays
3+ weeks of vacation leave annually
12 days of sick leave per year
Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value) , depending on salary.
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan – The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
Gym Membership Reimbursement – up to $40 per month
Health and Dependent Care Flexible Spending Accounts
Public Service Student Loan Forgiveness
Living Resources Program – employee assistance program
Parental leave – six weeks of fully paid parental leave
Voluntary Deferred Compensation – MaineSaves 457(b) account