Community Care Liaison
About The Position
The Community Care Liaison serves as the primary connection between clients, caregivers, operations, and funding partners to ensure safe, consistent, and high-quality service delivery. This role blends in-home evaluations with operational oversight, supporting care plan development, quality assurance, compliance monitoring, and relationship management. Through field visits, assessments, and proactive communication, the Liaison ensures each client’s care remains accurate, compliant, and aligned with organizational and funding source standards. This is a hybrid position, with 60% of the time in field and traveling regionally. Please note that this is a temporary position.
Requirements
- Strong communication and interpersonal skills for building rapport with clients, caregivers, and external partners
- Sound independent judgment and decision-making in field-based environments
- High attention to detail, organization, and consistency in documentation and follow-through
- Problem-solving abilities to address care issues, disruptions, or safety concerns quickly and effectively
- Analytical thinking to identify trends and recommend program improvements
- Ability to manage competing priorities and maintain accurate, timely documentation
- Proficiency with CRM and documentation platforms (Salesforce preferred)
- Bilingual Spanish preferred
- 3–5+ years of experience in home care, case management, quality assurance, or care coordination
- Experience conducting assessments and developing or updating care plans
- Familiarity with compliance requirements for funded care programs; VA program experience preferred
- Reliable transportation, active driver’s license, and ability to travel regularly
Responsibilities
- Conduct in-home visits to assess client needs, observe care delivery, and ensure adherence to care plans and compliance requirements.
- Complete assessments and update or create care plans in response to changes in client condition, goals, or funding source requirements.
- Monitor caregiver performance, verify documentation (including EVV and timesheets), and escalate safety or service concerns as needed.
- Build relationships with clients, caregivers, and funding partners to support communication, issue resolution, and service continuity.
- Conduct quality assurance calls and follow-ups to confirm timeliness, satisfaction, and resolution of service gaps.
- Maintain accurate, audit-ready documentation and track trends related to compliance, service quality, and client needs.
- Support Operations through reporting, documentation audits, and special projects that enhance quality and service delivery.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
