Community Branch Director

Associa•Newport News, VA

6d•Onsite

About The Position

The Community Director provides strategic leadership, operational oversight, and client relationship management for the branch. This role oversees a division of homeowner associations across the Newport News and Williamsburg markets. The Community Director oversees the Portfolio Management team and is accountable for staff performance, financial guidance, client satisfaction, regulatory compliance, and business growth.

Requirements

Minimum 3 years’ progressive experience in community association management.
Willingness to obtain and maintain CMCA®, AMS®, PCAM® (company paid).
Strong financial acumen and experience with budgets, audits, and reserve planning.
Demonstrated success in staff leadership, client relationship management, and contract/vendor negotiation.
Exceptional communication, presentation, and conflict-resolution skills.

Nice To Haves

Bachelor’s degree, preferred.

Responsibilities

Lead, mentor, and manage a team of Portfolio Managers.
Conduct performance reviews, set professional development goals, and ensure staff maintain industry credentials (CMCA®, AMS®, PCAM®).
Promote a culture of accountability, customer service, and continuous improvement.
Serve as the senior executive point of contact for assigned associations.
Build and maintain strong relationships with Boards of Directors, fostering trust and transparency.
Attend and present at Board meetings, annual meetings, and client events as required.
Handle escalated client concerns and ensure timely resolution of complex issues.
Oversee budgets, financial reporting, reserve planning, and audits for client communities.
Ensure compliance with GAAP, association governing documents, and relevant statutes.
Guide major financial transactions including loans, reserve investments, and insurance claims.
Ensure operational efficiency and proper use of company systems (TownSq, C3, etc.).
Interpret and apply governing documents, statutes, and legal requirements for client associations.
Coordinate with association counsel on legal matters including contracts, hearings, litigation, and compliance issues.
Ensure adherence to risk management and insurance requirements.
Oversee vendor procurement, negotiation, and contract management for key services (engineering, utilities, banking, insurance, etc.).
Ensure timely delivery and quality performance from vendors, holding them accountable to contractual terms.
Contribute to business development through proposals, RFP responses, and presentations to prospective clients.
Identify opportunities for service enhancements, cost savings, and revenue growth within the division.
Collaborate with senior leadership to execute corporate initiatives and strategic plans.
Other duties as assigned.