Community Behavioral Health Center Resource Specialist
About The Position
Works with individuals served by BMC’s Community Behavioral Health Center (CBHC) to provide case management and health system navigation that improve coordination and outcomes. As part of a multidisciplinary team, communicates directly with individuals receiving services to collaborate on treatment goals and provide updates on progress. Serves as a liaison to community provider agencies and other key stakeholders, advocates for client needs, and makes referrals for necessary services and supports. The position is in the Bridge Clinic and is scheduled Monday through Friday, 11:30 a.m. to 8:00 p.m. It is full-time.
Requirements
- High school diploma required.
- Experience requirements vary by education: a bachelor’s degree holder should have health care experience (preferred); an associate’s degree holder requires one year of relevant experience; a high school graduate requires two years of relevant experience.
- An equivalent combination of education and experience that provides proficiency in the areas of responsibility may substitute for the college degree.
- Ability to work in a multicultural, diverse, decentralized environment as part of a health care team and comfortably work with individuals from multicultural backgrounds.
- Strong oral and written communication, interpersonal, organizational, and recordkeeping skills.
- Ability to handle multiple tasks and responsibilities effectively.
- Knowledge of software applications such as Microsoft Excel and Word.
- Ability to interpret and record data and understand basic medical terminology.
Nice To Haves
- Bachelor’s degree preferred.
- Bilingual or multilingual skills beyond English that are appropriate to the patient population served, especially Spanish, Portuguese Creole, or Haitian Creole.
- Health care experience preferred for candidates with a bachelor’s degree.
Responsibilities
- Help patients schedule appointments and follow up through phone reminders, transportation planning, and other assistance.
- Coordinate with existing providers to facilitate communication and transition planning.
- Work with community-based organizations on behalf of individuals and help complete applications for community services.
- Help resolve issues that interfere with obtaining care.
- Maintain positive relationships with collaborating and consulting health care providers and community agencies.
- Assist the team with referrals and support individuals in following through.
- Coordinate clinical patient services, including interpreter services.
- Perform administrative tasks, including recordkeeping and filing encounter notes in the EMR.
- Collect and manage clinical data in a standardized format.
- Work cooperatively with team members and provide and receive constructive feedback.
- Contribute ideas that impact program development.
- Maintain patient confidentiality.
- Conform to hospital standards of performance and conduct, including those concerning patient rights and customer service.
- Use hospital values as a basis for decision-making and to support the division’s hospital mission.
- Follow established hospital infection control and safety procedures.
- Adhere to BMC’s RESPECT behavioral standards.
- Perform other duties as assigned or necessary.
Benefits
- Medical, dental, vision, and pharmacy benefits.
- Discretionary annual bonuses and merit increases.
- Flexible Spending Accounts.
- 403(b) savings matches.
- Paid time off.
- Career advancement opportunities.
- Resources to support employee and family well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
