Community Based Clinical Support Specialist I- Caroline County

Choptank Community Health System, Inc..•Denton, MD

12d•$19 - $25

About The Position

The Community Based Clinical Support Specialist I is part of a cross-trained team supporting Choptank Community Health System’s Community Based program, including School Based Medical and Dental programs, Migrant programs, and Mobile Health Unit programs. The role provides clinical, administrative, and staff support to school-based medical operations, and requires travel to various sites to support Community Based Medical and Dental providers, including Mobile Health Units. The position supports patient care by preparing patients for clinicians, taking vital signs, assisting with procedures and examinations, preparing laboratory specimens, screening for pain, maintaining and disinfecting care spaces, and helping manage supplies, medicines, equipment, vaccines, and CLIA-waived tests. Administrative duties include registration and scheduling, patient records and insurance updates, billing support, enrollment paperwork, patient-flow coordination, and maintenance of required forms, inventories, and logs. The specialist also supports coordination among medical, dental, nutrition, and behavioral health staff and participates in school and community activities promoting the SBHC program. This is a nonexempt, full-time position in pay grade 3, with a stated pay range of $19.14–$24.88. The position reports directly to the Director of Community and School Based Programs.

Requirements

High school diploma or equivalent.
CPR certification, or ability to complete certification during the orientation period.
Valid driver’s license; travel to multiple sites is required.
Ability to drive CCHS vehicles, including Mobile Health Units; CCHS drivers’ training will be provided.
Proficiency with computers and basic math skills.
Demonstrated experience providing exceptional customer service consistent with AIDET.

Nice To Haves

Bilingual Spanish/English language skills.
Experience working in a medical setting.
Working knowledge of automated patient data systems.

Responsibilities

Greet patients and provide quality customer service in person and by telephone; monitor voicemail on an ongoing basis.
Prepare, distribute, and collect annual SBHC enrollment forms, ensuring forms are adequately completed and collecting needed information, including insurance coverage.
Update the Practice Management System with accurate patient demographic and insurance information.
Post charges and payments in the practice management system and work with the Billing Department to correct billing errors.
Verify insurance information and assist patients with sliding-fee enrollment.
Complete pre-registration, registration, appointment confirmation, and scheduling.
Maintain and submit monthly forms and inventory, and accurately document and update logs according to SBHC policies and procedures.
Manage patient flow and set up and maintain SB Program care spaces.
Restock community-based sites with supplies and paperwork without prompting.
Ensure patient visit encounters and notes are completed and routed as appropriate.
Prepare patients for clinicians by following established intake standards for all visit types.
Assist clinicians with coordination of care among medical, dental, nutrition, and behavioral health staff.
Clean and disinfect SBHC exam spaces between patients according to the cleaning and disinfection schedule.
Don and doff personal protective equipment properly as required for each patient encounter.
Assist with maintaining stocked medicines and medical equipment, including vaccines and CLIA-waived tests in SBHCs.
Complete training and competencies in vital signs, BLS CPR/AED, autoclave and sterilization, infection control, and medicine management to support clinical care.
Participate in school and community activities to promote the SBHC program.
Communicate schedule changes, closings, and other relevant information with school personnel, CCHS Administration, and coworkers.
Cover staffing shortages by rotating to various school sites to complete scheduled services.
Travel to various sites and drive CCHS vehicles, including Mobile Health Units, as required.
Maintain regular, reliable attendance.