Community Based Care Coordinator I

Military Spouse Corporate Career Network•Little Rock, AR

1d•Remote

About The Position

The Community Based Care Coordinator I – Arkansas, with oversight from the care coordination team, serves as the member concierge and is the single point of contact for assessment, person-centered planning, service coordination (funded or unfunded), disease management, and transitions between all levels of care. This role is essential in ensuring members receive comprehensive and coordinated healthcare services.

Requirements

High School Diploma or GED equivalent required
A minimum of one (1) year of experience working with developmentally or intellectually disabled or behavioral health clients (i.e. discharge planning, case management, care coordination, and/or home/community health management experience) is required
Intermediate proficiency level with Microsoft Office, including Outlook, Word and Excel
Ability to communicate effectively with a diverse group of individuals
Ability to multi-task and work independently within a team environment
Knowledge of local, state & federal healthcare laws and regulations & all company policies regarding case management practices
Strong advocate for members at all levels of care
Strong understanding and respect of all cultures and demographic diversity
Ability to interpret and implement current research findings
Awareness of community & state support resources
Critical listening and thinking skills
Decision making and problem-solving skills
Strong organizational and time management skills
Must have valid driver’s license, vehicle and verifiable insurance
Must reside in the same territory they are assigned to work in; exceptions may be considered, due to business need

Responsibilities

Understand and implement person-Centered thinking
Facilitate the person-Centered planning process
Assist with in person-centered care training to maximize the development of the Person-Centered Service Plan
Coordinate services and health benefits for members who meet criteria
Consult with members, families and legally responsible people to discuss behavioral and physical health care needs
Consult and collaborate with other professionals and community members to coordinate care and develop Person-Centered Service Plans
Assist with ongoing communication with the internal complex clinical team
Assist with educating members about their condition, medication and assist with any necessary instruction
Monitor service delivery to ensure appropriateness of care and compliance with any waiver
Complete psychosocial health care questionnaires and behavioral assessments by gathering information from the member, family, provider and other stakeholders
Monitor and evaluate Person-Centered Service Plan on an ongoing basis through member, family, provider and stakeholder contact by modifying the plan as needed based on member choice
Assist with care coordination activities to support member outcomes
Maintain current and accurate documentation of contacts, treatment plans, case notes, referrals, and assessments in the electronic record according to current accreditation and compliance guidelines
Participate in meetings with providers to inform them of services and benefits available to members
Engage members through participating in information collection and assertive outreach, including home visits and telephone calls
Assist in education of member/caregiver regarding healthcare access and benefits, and provide member/caregiver with health education and wellness materials
Regular travel to conduct member visits, provider visits and community-based visits as needed to ensure effective administration of the program
Document care coordination activities and member response in a timely manner according to standards of practice and CareSource policies regarding professional documentation
Look for ways to improve the process to make the members experience with CareSource easier and share with leadership to make it a standard, repeatable process
Perform any other job duties, as requested