Community Based Care Compliance Specialist (Compliance Specialist 2)

State of Oregon•Medford, OR

2d•$4,954 - $7,592•Hybrid

About The Position

The Oregon Department of Human Services is hiring a Community Based Care Compliance Specialist (Compliance Specialist 2) to join their Licensing Complaint Unit (LCU) team. This position will investigate non-abuse complaints in community-based facility settings through interviews with providers, residents, staff, and others as appropriate, observation, and record reviews, to gather facts to determine their compliance with Oregon Administrative Rules. A hybrid work option is available, with primary work in Josephine, Jackson, and Klamath Counties, based out of a home office in Medford, Oregon. The majority of the work will be conducted in long-term community-based facilities.

Requirements

A valid driver’s license and acceptable driving record are required for this position.
Four years’ experience doing administrative research that included compiling and evaluating facts to recommend management action or decide compliance with program guidelines and regulations.
Two of the four years must be above the technical support level.
College-level course work may substitute for experience on the basis of 45-quarter units per year, up to a maximum of three years.
Experience in investigation and critical thinking to identify compliance or non-compliance.
Experience applying statutes and facility regulations to investigative situations and determine a finding.
Experience writing investigative reports that include summary of evidence and witness statements, conclusions and recommended action.
Demonstrated ability to work well with people from a wide variety of backgrounds and showcase intercultural competency.
Willingness to embrace ODHS's commitment to fight discrimination and end systemic racism.
Experience communicating orally and in writing to a variety of people to explain complex decisions, rules, policies, procedures, experience gathering data and writing reports or making presentations.
A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.
Please include detailed work and education history.
Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range.
Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States.
ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Responsibilities

Conduct comprehensive investigation for licensing complaints through interviews with providers, residents, staff, and others as appropriate.
Communicate on a regular basis with all levels of agency staff, with all levels of staff in other State and local government agencies, private agencies, and or the public for the purpose of providing or requesting information.
Apply complex regulations, rules, laws, and guidelines pertaining to Assisted Living, Residential Care, and Memory Care Facilities.
Explain complex policy and procedure verbally and in writing regarding program and rule requirements.
Review and analyze data regarding a facility to identify trends, problems, and areas of noncompliance with Oregon Administrative Rules (OARs).
Perform observation and record reviews to gather facts within CBC Facilities to determine their compliance with OAR.
Mandatory report suspected abuse of an elder, individual with developmental/intellectual disabilities, or a child to the appropriate hotline/screener.
Coordinate with the Local Aging and People with Disabilities (APD) and Area Agency on Aging when issues have the potential to become abuse or neglect.
Conduct periodic monitoring and compliance site visits of facilities to evaluate and explain policy or procedure, or in follow up to plans of correction.