Community Banking Specialist

ACNB BANK • Lancaster, PA

7d • Onsite

About The Position

Join our team at Tradtitions Bank, a division of ACNB, as a Community Banking Specialist at our Lancaster Offices and play a pivotal role in shaping the financial well-being of our customers and community. We're looking for someone with banking experience (preferred), a passion for relationship-building, and the ability to deliver results. Be part of a dynamic, customer-focused environment where your expertise and commitment to excellence make a tangible impact. We value collaboration, growth, and innovation—helping you achieve professional milestones while contributing to the success of our team and community.

Requirements

• High school diploma or equivalent required.
• Minimum of 2 years in banking or a related position with proven success in meeting sales goals and delivering exceptional customer service.
• Proficient in Microsoft Office programs, multitasking, attention to detail, and interpersonal communication.

Nice To Haves

• Familiarity with the Lancaster area and its community is highly preferred

Responsibilities

• Meet and exceed customer satisfaction goals by ensuring accurate profiling, delivering tailored solutions, and maintaining a customer-centric approach aligned with Service Excellence Standards.
• Achieve and surpass individual sales targets while contributing to office-wide sales objectives by effectively identifying cross-selling and referral opportunities.
• Ensure compliance with all internal controls and regulatory requirements, minimizing risk to the bank and safeguarding against fraudulent activity.
• Maintain high levels of accuracy and completeness when opening deposit accounts, processing loan applications, and conducting financial transactions.
• Strengthen customer relationships by successfully referring clients to other lines of business (Wealth Management, Mortgage Lending, etc.) and fostering team collaboration.
• Create exceptional customer experiences by assessing financial needs and offering personalized banking solutions.
• Open deposit accounts and process consumer credit and loan applications with precision and efficiency.
• Build long-term relationships with customers through needs-based selling and proactive outreach.
• Stay informed on competitor offerings and market trends to provide customers with valuable insights.
• Manage risks and regulatory compliance while resolving customer inquiries promptly and effectively.

Benefits

• Health (starts on 1st of month after start date), Dental, and Vision Insurance
• Free/low cost supplemental health insurance programs for orthopedic/imaging services and high cost prescriptions
• 401K with up to 4% employer match
• Generous PTO package plus 12 paid holidays
• Career growth and ongoing training and development opportunities
• Employee recognition & service awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED