Community Banker

RONDOUT SAVINGS BANK•City of Kingston, NY

1d•$35,360 - $36,420•Onsite

About The Position

We are seeking a full-time Community Banker to join our team in Kingston, NY at the Ulster Avenue Branch. In this role, you will play a key part in delivering exceptional customer service, supporting daily banking operations, and building meaningful relationships with our customers. You will assist customers with account inquiries, process transactions, and promote banking services. You will also take the time to understand each customer’s financial needs and provide personalized banking solutions that support their goals. At Rondout Savings Bank, the Community Banker role is designed to support your growth. Through our Community Banker model, you will have opportunities for continued learning, hands-on experience, and professional development. As you expand your knowledge and take on increased responsibilities, there is potential for career advancement and increased compensation. The Community Banker is responsible for branch operations and must be flexible in assignments and scheduling, including Saturdays. Additional responsibilities include, but are not limited to: Strict adherence to audit controls, maintaining required logs, outgoing deposits, third party remittances, and answering/directing telephone calls. Accountability for cash drawer and its contents at all times including reporting any discrepancies to management. Maintaining a full understanding of all bank products and promotions. Performing account look ups, account activations and closures, overdraft privileges, check orders, and change requests. Reviewing customer accounts to include alerts, messages, card activity, relationship, and history. Performing daily tasking including Card@Once check in/out, night drop, and monetary instrument logs.

Requirements

High school diploma or equivalent required.
Customer service experience.
Attention to detail and strong organizational skills.
Excellent communication and interpersonal skills.
Ability to work effectively in a team environment.
Excellent math and cash handling abilities.

Responsibilities

Deliver exceptional customer service.
Support daily banking operations.
Build meaningful relationships with customers.
Assist customers with account inquiries.
Process transactions.
Promote banking services.
Understand customer financial needs and provide personalized banking solutions.
Ensure strict adherence to audit controls.
Maintain required logs.
Process outgoing deposits and third-party remittances.
Answer and direct telephone calls.
Maintain accountability for cash drawer and report discrepancies.
Maintain a full understanding of all bank products and promotions.
Perform account look ups, activations, and closures.
Manage overdraft privileges, check orders, and change requests.
Review customer accounts for alerts, messages, card activity, relationship, and history.
Perform daily tasks including Card@Once check in/out, night drop, and monetary instrument logs.