Community Bank Manager

Burke & Herbert Bank & Trust•Morgantown, WV

1d•Onsite

About The Position

The Community Bank Manager leads a branch team in delivering the Bank’s brand promise and meeting business objectives. The manager coaches and develops team members, builds and strengthens customer relationships, delivers high-quality customer experiences, achieves assigned sales goals, and ensures effective branch operations. The position also develops business in the community and partners with Relationship Managers, Treasury Management, Mortgage Loan Officers, and Wealth Advisors to identify customer opportunities. The role supervises branch representatives with varying levels of skill and experience. It includes communicating with and developing team members, providing ongoing coaching, supporting training, preparing performance evaluations, recommending promotions, and taking disciplinary action or terminating employees as appropriate. Duties are performed from a physical branch or bank location. Travel may be required.

Requirements

Five or more years of commercial branch banking experience.
Strong coaching, motivational, and training skills focused on sales, service, and operations.
Excellent oral and written communication skills.
Strong organizational skills.
Proven sales experience, including developing strong business relationships and meeting or exceeding sales goals.
Strong analytical and decision-making skills.
Ability to resolve problems effectively and efficiently.
Strong ability to handle difficult customers.
Strong knowledge of bank products and services and branch operations.
Basic Microsoft Office and Internet skills.
Ability to perform duties from a physical branch or bank location.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Coach, manage, and train branch team members to provide consistent, high-quality sales and service experiences.
Use the Bank’s sales management practices, including customer onboarding, lobby management, huddles, white boards, coaching, and sales team meetings.
Motivate team members to meet assigned sales goals and model the Bank’s brand promise.
Maintain strong knowledge of the Bank’s products and services.
Lead effective operational and quality-control procedures to provide efficient customer service, ensure compliance, and mitigate risk.
Develop business outside the branch and identify opportunities for new business banking relationships.
Manage business banking customer relationships in partnership with Relationship Managers and the Treasury Management team.
Identify consumer mortgage opportunities and provide quality leads to Mortgage Loan Officers.
Identify wealth management opportunities and provide quality leads to Wealth Advisors.
Represent the Bank in the community and participate in community, business, and Bank-sponsored events, including evening management meetings and weekend functions.
Develop an understanding of the assigned branch market, identify new business opportunities, and monitor and communicate local competitive activity.
Resolve complex customer service issues and handle difficult customers effectively.
Manage and mitigate operational risks by following established policies and procedures and making sound business decisions.
Mentor and develop branch representatives to achieve sales, service, and operational excellence.
Ensure effective team communications; identify and support training and development; provide ongoing coaching; prepare performance evaluations; recommend promotions; and take disciplinary action or terminate employees as appropriate.
Prepare branch performance and market trend information or reports as requested by senior management.
Attend educational functions, classes, and training and development sessions as assigned by senior management.