Community Association Manager

BallenIsles Country Club • Parkland, FL

1d • Onsite

About The Position

Parkland Royale HOA, located in Parkland, FL, is pleased to announce an excellent career opportunity for a full-time Community Association Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

A Community Associations Manager (CAM) serves as the Operations Officer of the Homeowners Association (HOA). The Community Association Manager oversees all aspects of HOA operations, including relationships between the Community and its members, guests, residents, and employees. In addition, the CAM works directly with the Community Board of Directors, Troon Leadership, Finance and Budget Team, and vendors to provide unparalleled service, accountability, and the ultimate lifestyle experience for our members.

Requirements

• Previous management experience in association operations required.
• Proven leadership experience is mandatory.
• Ability to communicate effectively with members, guests, and employees in one-on-one and small group situations in a fast-paced environment.
• Ability to create and disseminate written correspondence.
• Ability to delegate responsibilities.
• Ability to motivate, develop, and manage a team.
• Must be computer literate.
• Must be able to perform math computations essential for budgeting and cost analysis purposes.
• Florida Community Association Manager (CAM) License required.

Nice To Haves

• A minimum of ten years of professional experience is preferred.

Responsibilities

• Delivers and promotes prompt, courteous, and genuine service to all residents, members, guests, and employees.
• Motivates, directs, and assists department heads, managers, and front-line staff on a daily basis.
• Plans, develops, and implements operational procedures and methods in concert with Troon practices and policies.
• Ensures that the goals and objectives of the HOA are implemented on a continuous basis to meet the expectations of the residents, membership, Board of Directors, and management.
• Coordinates the development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly, and annual financial statements for the HOA; takes effective corrective action as required.
• Maintains memberships with relevant professional associations. Attends conferences, workshops, and meetings to keep abreast of current information and developments in the field.
• Understands and keeps abreast of the HOA's financial recordkeeping.
• Completes daily, month-end, and annual reporting as required.
• Monitors the quality of the HOA's products and services and ensures maximum member and guest satisfaction.
• Secures and protects the HOA's assets, including facilities and equipment.
• Builds and nurtures professional relationships between the Community, team members, and the Company.
• Assists in directing and coordinating the activities of contracted vendors and evaluates their performance.
• Facilitates and prepares paperwork for meetings, such as Budget, Annual, and Board of Directors meetings.
• Investigates complaints, disturbances, and violations and resolves problems in accordance with established rules.
• Inspects grounds, facilities, and equipment to determine the necessity of repairs or maintenance.
• Solicits and analyzes bids from contractors for repairs and maintenance.
• Assists in planning, scheduling, and coordinating general maintenance, major repairs, and construction projects as directed.
• Maintains records of maintenance and operating costs as well as all related Association purchases.
• Purchases supplies as needed.
• Assists the Board with the selection of vendors and manages contracts for the provision of Association services such as cleaning, maintenance, and security services as directed.
• Assists in the preparation of detailed budgets and financial reports for Associations.
• Confers regularly with community association members to ensure their needs are being met.
• Meets with the Board of Directors and committees to discuss and resolve legal and environmental issues or any other Association matter.
• Provides leadership to team members.

Benefits

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed