Onsite Community Association Manager

BallenIsles Country Club

7h • Onsite

About The Position

A Community Association Manager (CAM) serves as the Operations Officer of the Homeowners Association (HOA). The CAM oversees all aspects of the HOA operations including relationships between the community and its residents, guests, and employees. In addition, the CAM works directly with Community Board of Directors, Troon Leadership, Finance/Budget Team, and Vendors to provide the unparalleled service, accountability, and the ultimate lifestyle experience for our residents.

Requirements

• Community Association Manager (CAM) License required.
• High School Diploma required.
• Five years of previous community management experience in association operations required.
• Proven leadership experience is mandatory.
• Ability to communicate effectively with residents and employees in one-on-one and small group situations in a fast-paced environment.
• Ability to create and disseminate clearly written correspondence.
• Ability to delegate responsibilities.
• Ability to motivate, develop, and manage a team.
• Must be computer literate.
• Must be able to perform math computations essential for budgeting and cost analysis purposes.
• Regularly required to stand and talk or hear.
• Frequently required to walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance.
• Occasionally required to sit; stoop, kneel, and crouch; and taste or smell.
• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• At times, may be required to operate a motor vehicle.

Nice To Haves

• Bachelor’s Degree preferred.
• A minimum of ten years of professional experience is preferred.

Responsibilities

• Delivers and promotes prompt, courteous, and genuine service to all residents, guests, and employees.
• Motivates, directs, and assists department heads and front-line staff on a daily basis.
• Plans, develops, and implements operational procedures and methods in concert with Troon practices and policies.
• Oversees the privacy functions in coordination with the Board.
• Ensures that goals and objectives of the HOA are implemented to meet the expectations of the residents, Board of Directors, and Troon Management.
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly, and annual financial statements for the HOA; takes effective corrective action as required.
• Maintains respective memberships with relevant professional associations.
• Attends conferences, workshops, and meetings to keep abreast of current information and developments in the field.
• Understands and keeps abreast of HOA’s financial record keeping.
• Completes daily, month-end, and annual reporting as required.
• Monitors the quality of the HOA’s services and ensures maximum resident satisfaction.
• Secures and protects the HOA’s assets, including facilities and equipment.
• Builds and nurtures professional relationships between the community, team members and Troon.
• Assist in directing and coordinating the activities of contracted vendors and evaluating their performance.
• Facilitate and prepare paperwork for meetings, such as Budget, Annual, and Board of Directors.
• Investigate complaints, disturbances, and violations and resolve problems following rules and regulations.
• Inspect grounds (including residences), facilities, and equipment to determine necessity of repairs or maintenance.
• Solicit and analyze bids from contractors for community repairs and/or maintenance.
• Assist in planning, scheduling, and coordinating of general maintenance, major repairs, and construction projects as directed.
• Maintain records of maintenance and operating costs as well as all related Association expenses.
• Purchase supplies as needed.
• Assist Board with the selection of vendors and manage contracts for provision of Association services such as cleaning, maintenance, and security services as directed.
• Assist in the preparation of detailed budgets and financial reports for Association.
• Confer regularly with community association members to ensure their needs are being met.
• Meet with the Board of Directors and committees to Association matters.
• Provides leadership to team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED