Community Association Manager

BallenIsles Country Club • Fort Myers, FL

1d • $85,000 - $90,000 • Onsite

About The Position

Esplanade Lake Club, located in Fort Myers, FL, is pleased to announce an excellent career opportunity for a Community Association Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management. A Community Association Manager (CAM) serves as the Operations Officer of the resort lifestyle community. The CAM oversees all aspects of the community operations including relationships between the community and its members, guests, and employees. In addition, the CAM works directly with Esplanade Leadership, Troon Leadership, Finance/Budget Team, and Vendors to provide unparalleled service, accountability, and the ultimate lifestyle experience for our members.

Requirements

• Community Association Manager (CAM) License required.
• High School Diploma required
• Previous management experience in association operations required.
• Proven leadership experience is mandatory.
• Ability to communicate effectively with other members, guests and employees in one-on-one and small group situations in a fast-paced environment.
• Ability to create and disseminate written correspondence.
• Ability to delegate responsibilities.
• Ability to motivate, develop and manage a team.
• Must be computer literate.
• Must be able to perform math computations essential for budgeting and cost analysis purposes.
• Regularly required to stand and talk or hear.
• Frequently required to walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance.
• Occasionally required to sit; stoop, kneel, and crouch; and taste or smell.
• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• At times, may be required to operate a motor vehicle.

Nice To Haves

• Bachelor’s Degree preferred.
• Must obtain any required local and state licenses or certifications.
• A minimum of ten years of professional experience is preferred.

Responsibilities

• Delivers and promotes prompt, courteous, and genuine service to all members, guests, and employees.
• Motivates, directs, and assists department heads, managers, and front-line staff on a daily basis.
• Plans, develops, and implements operational procedures and methods in concert with Troon practices and policies.
• Ensures that goals and objectives of the community are implemented on a continuous basis to meet the expectations of the members and management.
• Coordinates development of operating and capital budgets according to the budget calendar, monitors monthly, quarterly, and annual financial statements for the community, and takes effective corrective action as required.
• Maintains respective memberships with relevant professional associations.
• Attends conferences, workshops, and meetings to keep abreast of current information and developments in the field.
• Understands and keeps abreast of community's financial record keeping.
• Completes daily, monthly, and annual reporting as required.
• Monitors the quality of the community's products and services and ensures maximum member and guest satisfaction.
• Secures and protects the community's assets, including facilities and equipment.
• Builds and nurtures professional relationships between the community, the team members, and the company.
• Assists in directing and coordinating the activities of contracted vendors and evaluate their performance.
• Facilitates and prepares paperwork for meetings, such as budget meetings, annual meetings, etc.
• Investigates complaints, disturbances, and violations and resolves problems following rules and regulations.
• Inspects grounds, facilities, and equipment to determine necessity of repairs or maintenance.
• Solicits and analyzes bids from contractors for repairs and/or maintenance.
• Assists in planning, scheduling, and coordinating of general maintenance, major repairs, and construction projects as directed.
• Maintains records of maintenance and operating costs as well as all related community expenses.
• Purchases supplies as needed.
• Assists with the selection of vendors and manages contracts for provision of community services such as cleaning, maintenance, and security services as directed.
• Assists in the preparation of detailed budgets and financial reports for the community.
• Confers regularly with community association members to ensure their needs are being met.
• Provides leadership to team members.

Benefits

• Healthcare Benefits – Medical, Dental, and Vision coverage.
• Retirement Benefits – 401(k) with employer match (19 years of age and older).
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED