Community Association Manager

Keystone Pacific Property Management•Palm Desert, CA

1d•Hybrid

About The Position

Keystone Pacific Property Management, LLC is seeking experienced Community Association Managers to join their team in Palm Desert. The role involves managing a portfolio of community associations, performing office and non-manual work related to their business operations, and exercising discretion and independent judgment. The Community Association Manager will provide excellent customer service to homeowners, board members, committee members, and vendors, ensuring client satisfaction and account retention. Keystone Pacific Property Management, LLC is a company dedicated to empowering its team members and fostering a positive, supportive work environment, as evidenced by its Great Place to Work certification.

Requirements

Must possess a valid Driver’s License and maintain a clean MVR.
Must have reliable transportation and the ability to drive to and from communities.
Strong knowledge of the HOA industry.
Excellent client service orientation.
Responsive, follows up, and closes the loop with clients.
Strong computer skills.
Proficient in MS Office, TEAMS, Outlook, Word, Excel, PowerPoint, and HOA software experience.
Strong attention to detail.
Ability to maintain a positive attitude.
Possess strong leadership and collaboration skills.
Excellent interpersonal, influencing, and relationship-building skills.
Ability to win and maintain the confidence of boards of directors of associations served.
Strong verbal and written communication.
Effective organizational and time management skills.
Ability to manage multiple tasks and priorities and meet deadlines.
Demonstrated strengths in working independently and in a team environment.
Must be able to attend and participate in evening meetings.
Must be flexible and able to perform work after hours during the week and participate in the weekend on-call rotation program.
Verifiable references.
Able to pass a background check.
High School Diploma or GED required.

Nice To Haves

CAI or CACM Certification(s) a plus.
Bachelor’s Degree preferred.

Responsibilities

Manages all operations for a portfolio of community associations.
Provides leadership and consulting to clients on best practices for community management and oversight.
Creates agendas for and manages/runs monthly, bimonthly, quarterly, and annual Board Meetings.
Creates agendas for and manages/runs annual association owners’ meetings.
Works extensively with the Board of Directors, vendors, contractors, and homeowners within the various communities.
Meets with Associations 1-2 times a week.
Manages and assists in special projects.
Creates budgets and manages financials for associations under management.
Selects and supervises vendors performing services for the community.
Ensures timely payment of homeowner assessments and pursues appropriate action for delinquent accounts.
Complies with company policies and procedures.
Responsible for Client Satisfaction and Account Retention.
Practices and adheres to Keystone’s Core Values, Mission, and Vision.
Performs any additional job duties as required by the supervisor.

Benefits

Competitive Salary
Hybrid and Flexible working arrangements
Work-Life Balance
Opportunities for career growth
Training and mentorship from successful leaders in the HOA industry
Support for Continued Education
Cell Phone Stipend
Mileage Reimbursement
Medical (HMO and PPO), Dental, and Vision
Flexible Spending Account
Pet Savings
Pre-Paid Legal
Employer Paid Basic Life/AD&D Insurance
Voluntary Life and Short-Term Disability Insurance
Free Employee Assistance Program
401(k) Retirement plan with Company Match
Financial and Health/Wellness Education
Bereavement and Mandated Leave of Absence
Applicable Paid Time Off (PTO)
12 Paid Holidays (Floating Holiday, Half Days/Early office closure before certain major holidays)