Community Director

Associa • Mason, OH

4d • Onsite

About The Position

We’re looking for a Community Association Director who is energized by coaching others, leading through challenging conversations, and shaping the next generation of community management professionals. In this role, you will serve as a people-first leader, partnering closely with a counterpart Director who focuses on client relationships and retention. Together, you will drive both team excellence and client success, with your primary focus centered on training, coaching, and employee development. This is an in-office leadership role, with a strong presence required—especially to support onboarding and training for new hires during their first 90 days.

Requirements

• 7+ years of experience in community management, property management, or a related field
• 5+ years of leadership or supervisory experience
• Proven ability to coach, mentor, and develop employees
• Strong experience handling performance management and difficult conversations
• Excellent communication skills—written, verbal, and interpersonal
• Highly organized with strong time management and prioritization skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Nice To Haves

• CMCA, AMS, or PCAM certifications
• Bachelor’s degree (or equivalent experience)
• Experience developing training programs or onboarding processes
• Familiarity with HOA operations, financials, and board relations

Responsibilities

• Lead, coach, and mentor Community Managers and Assistant Managers to drive performance and engagement
• Conduct regular one-on-one meetings, performance reviews (PPRs), and development conversations
• Navigate tough conversations with professionalism, clarity, and empathy
• Build individualized development plans and support career pathing
• Foster a culture of accountability, continuous learning, and team collaboration
• Oversee and actively participate in new hire onboarding and training, with a strong in-office presence during the first 90 days
• Develop and refine training programs, tools, and resources for new and existing team members
• Partner with HR and leadership on recruiting, interviewing, and onboarding strategies
• Provide ongoing coaching and hands-on support to ensure operational consistency
• Partner with the Community Director focused on client retention and growth to ensure alignment between team performance and client expectations
• Support escalation management, helping team members effectively resolve complex issues
• Maintain oversight of workflows, deliverables, and team performance metrics
• Collaborate with leadership on strategic planning and process improvements
• Act as a resource and mentor for Assistant Directors and team members
• Provide coverage and support as needed across the team
• Work cross-functionally with accounting, HR, and business development teams
• Contribute to a positive, high-performing, and solutions-driven office environment

Benefits

• Direct impact on team development, culture, and engagement
• Opportunity to mentor and grow future leaders in community management
• Highly collaborative leadership environment with shared accountability
• Ability to shape onboarding, training programs, and performance standards
• A role that blends leadership, coaching, and operational support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree