Community Associate, Littlefield (Austin)

Common Desk•Austin, TX

2d•$21 - $22•Onsite

About The Position

The Common Desk Community team consists of individuals who are customer-focused, consistent, and warm. At the location level, our team takes a lattice approach to space management, which means that Community Associates and Community Leads are responsible for a range of tasks to ensure that every aspect of the space is well-maintained and that members receive exceptional service. As a Community Associate, you will be a point of contact for the Community and report to your building each day to support the Community Lead. Your work will help Common Desk to achieve the following: Build a welcoming community amongst Common Desk members by planning and hosting events and intentional, daily interactions. Assist in maintaining the physical space and ensuring it is clean and organized. Work closely with the Community Lead and Senior Community Manager to develop and implement strategies for member retention and growth.

Requirements

Customer service and/or sales experience is a plus.
Must have strong verbal and written communication skills.
Outstanding interpersonal and multitasking skills.
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
Passion for entrepreneurial communities.
Proficient in basic computer skills.

Nice To Haves

College graduate with a four-year degree preferred, but not required.

Responsibilities

Front Desk Management: Ensure the front desk is covered during business hours and be an on-site point of contact. Greet members and guests warmly, learn their names to build relationships, and anticipate their needs. Keep the front desk clean and organized. Answer member and guest questions about the building, policies, and procedures.
Events, Sales, and Member Engagement: Execute marketing and sales tasks, manage sales pipeline, post to social media, and schedule events. Celebrate member successes and milestones. Plan location events and promote them. Conduct New Member Orientations, educating members on policies and encouraging app usage. Recommend local services and explain Common Desk policies. Ensure appropriate music levels and event atmosphere. Send member notifications through OfficeRnD.
Building Operations: Manage the location's coffee outpost, providing coffee drinks. Handle day-to-day responsibilities like sorting mail, answering calls and emails, making coffee, and giving tours. Process, sort, and organize mail, returning "Return to Sender" items. Track and organize keys, manage keycard stock, and collect keys/key cards upon move-out. Review emergency equipment.
Customer-centricity and Hospitality: Be customer-focused and member-focused, enhancing everyone's workday. Own hospitality initiatives. Create a sense of belonging. Clean and service assigned areas. Be flexible and open to new solutions. Present well. Communicate clearly. Maintain company standards. Work strategically and make decisions with confidence. Have passion and commitment to the business. Be a self-starter, dependable, and solutions-focused. Adhere to community rules and guidelines. Operate with understanding, active listening, patience, empathy, and kindness. Be willing to learn. Aid in creating a collaborative, joy-filled environment through events, networking, and introductions.