Community Associate- Pinecrest

Tanger Inc.•Cleveland, OH

7d•Hybrid

About The Position

In our continued mission to create shopping destinations that entertain, inspire, and bring communities together, Tanger is seeking a Community Associate- Pinecrest. This role offers the opportunity to work both independently and collaboratively, supported by a flexible, Teams-driven workplace designed to empower connection, innovation, and impact across geographies.

Requirements

High school diploma or equivalent
2-3 years prior customer service, hospitality, or administrative experience
Willingness to learn residential operations, leasing processes, and safety standards
Possess and be able to maintain a valid driver’s license and clear driving record
Ability to promote and enforce safety at all times, reporting potential safety issues or injuries immediately to management and be able to recognize potential parking lot hazards and unsafe conditions
Ability to maintain accurate records
Ability to maintain proper record keeping
Ability to meet safety, cleanliness and service standards throughout the property
Ability to observe conditions, follow established procedures, and escalate issues appropriately.
Ability to maintain and service all inventoried equipment
Ability to complete assigned tasks independently after training and seek guidance when needed.
Ability to work flexible schedule to accommodate business needs, including holidays
Ability to read and fully comprehend documents in English, such as: operations manual, facilities guide, employee handbook, maintenance instruction, contracts, etc.
Required to work weekends to ensure coverage during peak operational periods or as required by General Manager.
Ability to read, write and comprehend the English language
Adhere to Tanger’s Core Values: Integrity, Innovation, and Inclusion

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Maintain productive and open lines of communication with Center Management, tenants, residents, shoppers, and vendors.
Visit, inspect and communicate with residents and staff on a regular basis.
Assist in overseeing all contracted service vendors at the site.
Take an active role in weekly team meetings.
Work with the Community Manager to conduct leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins.
Assist in sales outreach and customer retention programs.
Work with Community Manager to ensure housekeeping is maintained and pleased with appearance of the center.
Assist with resident requests within 24 hours and escalate as needed.
Update resident directories and marketing signage as changes occur.
Assist property management with any facility related problems by recommending vendors to assist residents within units.
Assist in leasing goals by maintaining a safe, clean, and welcoming environment that enhances the resident experience and maintaining and improving retention rate.
Assist with vendor relationships including independent contractors such as janitorial, parking lot sweeper, snow removal vendor, vending machine vendors, trash removal company, landscaping, etc.
Reduce risk of accidents by monitoring property for safety violations and potential safety concerns and escalate when needed.
Support in ensuring all residents adhere to residential policies in lease.
Assist in maintaining the property to Tanger’s High Standards of Excellence to ensure a positive living experience for our residents while doing so within budget.
Assist in scheduling apartment turnovers within a timely manner.
Support in leasing apartments, respond to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared.
Assist in monitoring direction of rental activity and all on-site sales, marketing outreach, and advertising plans.
Assist in managing residential platforms such as apartments.com and LRO.
Assist in on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edge.
Inspect apartments with the residents at move in/move out and complete all the necessary paperwork.
Accurately process and report receipt of application fees, security deposits, rents and other fees.
Learn and follow Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards.
Assist in delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline.
Assist in monitoring compliance and enforce Security/Safety Policies and Procedures to ensure a safe living environment.
Report observed safety concerns to management.
Assist Community Manager in review of Tanger security policies and procedures with contracted security and center staff.
Learn and ensure compliance with all Tanger Hazard Prevention and risk mitigation policies and programs to provide a safe shopping and work environment.