Community Associate

Kiln•Carlsbad, CA

3d•Onsite

About The Position

This is a temporary, part-time opportunity to support our Carlsbad location while a valued team member is on leave. The Community Associate is the heartbeat of Kiln, acting as the first point of contact for members and guests. This role ensures the community runs smoothly, maintains high occupancy, and fosters a collaborative and engaging environment. The Community Manager is on-site Monday through Friday during established working hours and may occasionally work outside these hours for events or special needs.

Requirements

A warm, people-focused personality with a strong customer service mindset
Experience in hospitality, coworking, or a similar community-focused role
Strong sales acumen and comfort with outreach, tours, and closing deals
Excellent organizational and multitasking skills to manage daily operations
Strong verbal and written communication skills to engage with members and stakeholders
Ability to problem-solve and handle challenges with professionalism and efficiency
Passion for Kiln’s mission and values, with a desire to foster a thriving community

Responsibilities

Create & Cultivate Community
Be the welcoming face of Kiln, ensuring a warm and professional experience for members and guests
Build relationships with members, understanding their needs and connecting them with opportunities
Manage daily community interactions, fostering engagement through thoughtful touchpoints
Facilitate member onboarding, including orientations, welcome kits, and platform access
Drive Sales & Membership Growth
Serve as the first point of contact for membership inquiries, conducting tours and explaining Kiln’s value
Manage the sales pipeline, generate proposals, and execute membership agreements
Work closely with the Community Director on pricing, negotiating strategies, and revenue growth
Conduct member check-ins and renewal conversations to drive retention and upsell opportunities
Enhance Operations & Member Experience
Oversee front-desk operations, ensuring smooth check-ins, mail distribution, and guest management
Manage the maintenance ticketing portal and liaise with janitorial staff to maintain a polished space
Ensure seamless office move-ins and move-outs, including office inspections and space preparation
Monitor and replenish site supplies, ensuring business center and marketplace needs are met
Curate Events & Programming
Plan and execute community events that foster engagement and networking
Oversee calendar bookings and assist with event setup and breakdown
Manage daily member snacks and coordinate food and beverage needs for special events
Support marketing efforts by promoting events and community initiatives through email, Slack, and signage