Community Associate

DraftKings Inc. • Boston, MA

4d • Remote

About The Position

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours We are looking for a Community Associate to help us build the most engaged, trusted, and exciting sportsbook community in the game. You’ll be on the front lines of our official Discord server, helping connect, support, and energize our players every day. In this hands-on, execution-focused role, you'll work closely with the Community Lead to bring our brand to life through conversations, content, and events that matter to our players.

Requirements

• At least 1 year of experience building, moderating, or supporting digital communities; preferably around sports, gaming, or consumer brands.
• Deep familiarity with Discord, including mod tools, roles, bots, and engagement features.
• Proven ability to create thumb-stopping content and conversations tailored to specific communities.
• Excellent written communication skills with a flexible tone: professional, playful, empathetic — whatever the moment calls for.
• A strong sense of urgency and ownership — you’re fast, proactive, and solutions-focused.
• An understanding of Sportsbook or Daily Fantasy Sports products and can talk betting lines, big games, or prop picks without missing a beat.
• Knowledge of responsible gaming practices and customer safety.

Nice To Haves

• Experience moderating high-volume communities or social platforms during live events is a plus.

Responsibilities

• Be an everyday presence in our Discord server, engaging authentically with our players across channels, topics, and live sports moments.
• Serve as a trusted point of contact, responding quickly and helpfully to player questions and needs.
• Create and execute community-first campaigns including giveaways, AMAs, live chats, and themed events in partnership with internal and external teams.
• Monitor sentiment, player behavior, and emerging trends, and share insights regularly to improve products, features, and the overall experience.
• Champion the community’s voice across the company while upholding our brand tone and standards.
• Support coverage during sports-heavy periods — evenings, weekends, and big game days (on rotation).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed