Community Associate Supervisor

Cherokee Federal•New York City, NY

13d•Onsite

About The Position

Community Associate Shift Supervisor Shift Supervisors will provide and oversee on-site trauma-informed social service delivery at city sanctuary hotels throughout New York City. Working cooperatively with hotel operations and security staff, shift supervisors will welcome and engage migrant and asylum-seeking single adults, families with children or adult families (without children). Supervisors will manage daily social service operations and provide n the ground support and supervision for community associates who are responsible for completing culturally sensitive assessments and making referrals.

Requirements

Bachelors’ degree or two years of relevant social services experience with people who are vulnerable and have experiences significant trauma.
Strong understanding of trauma and how it manifests, as well as experience delivering trauma informed culturally sensitive services
Excellent verbal and written communication skills
Ability to learn quickly and problem-solve under pressure and within prescribes timelines
Strong organizational leadership skills
Ability to work independently and manage team
Working knowledge of immigration laws and procedures
Strong understanding of child development, child welfare, and education requirements
Fluent in English and Spanish (Written and spoken) preferred
2+ years experience supervising social services staff in the delivery of culturally sensitive, trauma-informed services, desired
Solid understanding of immigration laws, regulations, procedures, and benefits/entitlements
Experience working on-site in a congregate housing setting
Experience working on-site in a congregate housing setting
Experience working with the NYC Department of Education and Administrations for Children’s Services’ child welfare systems
Must pass pre-employment qualifications of Cherokee Federal

Nice To Haves

Master’s degree on social work or other human services field + two years of relevant experience working with people who enter the U/S. seeking asylum.
Past applicable job experience may include, but is not limited to : Community Engagement Supervisor, Shift Coordinator, or Community Operations Shift Lead.

Responsibilities

Overseeing social services operations and seamless transitions from one shift to the next
Supervising and supporting community associates, including reviewing complete assessments
Ensuring that community associates staff provide culturally sensitive, trauma-informed services
Ensuring appropriate staff coverage and monitoring attendance
Intervening in crises and counseling clients as needed
Planning and troubleshooting with operations and security staff
Coordinating interpretation and translation services
Troubleshooting with NYC Department of Education(DOE)
Coordinating interpretation and translation services
Troubleshooting with the Mayors’ Office of Immigration Affairs (MOIA)
Providing coverage for community associate staff as needed
Meeting with operations and security staff for planning and site management
Managing and documenting incidents
Managing and updating rosters and attendance
Performs other job-related duties as assigned