Community Assistant

Tailwind Group, Inc.•Lawrence, KS

1d•Onsite

About The Position

The Community Assistant is primarily responsible for generating new leases and renewals through peer engagement, providing exceptional customer service, and supporting day to day office operations. This individual will act as the first point of contact for prospective residents, conduct tours, and represent the property both on and off campus. A successful Community Assistant will provide excellent customer service to residents and prospects, execute on day-to-day property operations, and support efforts to ensure the property meets or exceeds leasing and occupancy goals each year.

Requirements

High school diploma or equivalent required.
Ability to work extended hours during the turnover period, including nights and weekends.
This role is based fully in-office and requires onsite presence.
Must be available to consistently work a minimum of 12 hours per week between 9:00am – 6:00pm.
Weekday and weekend shifts will be required.
Pass a criminal background check.

Nice To Haves

One of more years of experience working in the customer service, sales, or retail industry is preferred.
Current enrollment at the local university and status as a current/future resident is highly preferred.
Experience with Microsoft Office and Entrata software is preferred.

Responsibilities

Demonstrate excellent customer service with residents, prospects, vendors, officials, and community members; prioritizing others and fighting for their highest possible good.
Maintain exceptional curb appeal and take pride in the property grounds, amenities, and common areas. Regularly walk and maintain the tour path, model unit, and amenity spaces.
Serve as the first point of contact for prospective residents and community inquiries.
Conduct property and unit tours, present leasing options, and answer questions about community features and amenities.
Maintain consistent follow-up communication with prospects via phone, text, and email within property management systems to maximize conversions.
Drive leasing traffic through on-campus outreach and peer networking.
Participate in the planning and execution of resident events, move-ins, and community activities.
Support lockouts for residents after hours, when assigned.
Act as a property ambassador both on and off campus, promoting the community in a positive and professional manner.
Provide first-level support and resolution for prospects, residents, and guarantors.
Clean the model unit, clubhouse, and other amenity spaces as assigned.
Process, organize, and distribute resident packages as assigned.
Attend regularly scheduled team and 1:1 meetings to stay up to date on general property operations.
Assist in the annual unit turnover and help execute move-in/move-out procedures.
Work the entirety of the turnover period, including nights and weekends as scheduled.
Open and close the office, clubhouse, and model unit as assigned, following property standards and procedures.
Maintain a professional appearance and adhere to the company dress code at all times.