Community Assistant

Tailwind Group, Inc.•Miami, FL

2h•Onsite

About The Position

Tailwind Group is a top twenty owner and manager of off-campus student housing, committed to creating a workplace culture that prioritizes its team members. The company aims to attract and retain talented and passionate individuals. The Community Assistant role is primarily responsible for providing high-quality customer service and dedication to current and future residents. A successful Community Assistant will offer excellent customer service to residents, provide administrative support to office staff, take pride in the property, and understand the critical nature of this role to the property's reputation. The specific property for this role is 109 Tower, a centrally located housing community with 149 units and 542 beds, designed for Florida International University students. This is a part-time position with a variable schedule, not exceeding 29.5 hours per week.

Requirements

Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
Possess strong administrative, organization, and communication skills.
Demonstrate a high level of integrity and professionalism.
Be a self-motivated individual and excel at working in a team environment.
Ability to have a positive and innovative approach to problem-solving.
Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.

Nice To Haves

Prefer for our Community Assistants to live onsite and be currently enrolled at the university.

Responsibilities

Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
Participate and assist with the execution of marketing efforts on campus and in the community, customer appreciation events, and other special events.
Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow-ups with the potential resident.
Assist with annual unit turnover and help execute move-in/move-out procedures.
Complete administrative and Front Desk tasks and duties.
Ensure accurate file documentation and assist in the collection of required fees in accordance with company policy.
Seek feedback from residents and communicate them with the team.
Respond to after-hour emergency issues as needed.
Perform other duties as directed by Property Manager.