Community Assistant

Capstone on Campus Management LLC•College Park, MD

8h•Onsite

About The Position

The Community Assistant works to support South Campus Commons Service Desks and serves as the first point of contact for residents. As a member of the South Campus Commons staff, the Community Assistant (CA) is responsible for establishing and maintaining a positive and welcoming environment for all students. The Community Assistant reports to the Manager of Resident Services.

Requirements

High school diploma.
A semester and cumulative 2.6 GPA or higher
Full-time enrollment as a degree-seeking student at the University of Maryland.
Be available to serve on the staff for an academic calendar year. Re-employment for the next academic year is contingent upon performance.
Be available for a minimum of three (3) shifts a week (stipulations mentioned above).
Abide by and uphold all UMD Code of Conduct policies.
Maintain good standing with UMD in conduct, academics, and behavior.
Strong customer service skills
Demonstrated organizational, time-management, and prioritization skills in a fast-paced environment.
Excellent interpersonal and communication skills (oral and written), with the ability to work autonomously and collaboratively.
Strong computer proficiency, including Word, Excel, and Outlook
Ability to work effectively with a diverse population and exercise cultural competence.
Ability to operate standard office equipment, computer, phone, copier
Ability to move and lift up to 35 pounds.

Responsibilities

Assist with opening/closing of the facilities at the beginning/end of each semester.
Be present to work assigned desk shifts as scheduled.
Provide office coverage over holidays, semester breaks, exam periods, when buildings are open (including Holidays and Spring Break).
Answer phones professionally and transfer to the appropriate individuals.
Logging in/out resident packages.
Conducting resident package audits.
Filling out shift audit form at the end of every shift.
Ensure loan keys and swipes are being returned in a timely fashion by residents.
Conducting key audits.
Completing various clerical responsibilities such as database entry, copying/scanning, collating, typing, making labels, and filing.
Maintaining confidentiality in all matters concerning student/staff discipline and any other matters.
Adhering to employment schedule and dress code.
Enforcing policies / procedures of the residence halls and the university (including campus, state and federal regulations).
Be a referral agent to residents/students regarding information on South Campus Commons and UMD services.
Provide excellent customer service on phone and in-person.
Participate in other duties as assigned.