Community Assistant (Student Positon)

Capstone on Campus Management LLC•College Park, MD

15h•Onsite

About The Position

The Community Assistant works to support The Courtyards Main Office and serves as the first point of contact for residents. As a member of the Courtyards Staff, the Community Assistant (CA) is responsible for establishing and maintaining a positive and welcoming environments for all students.

Requirements

Excellent organizational and time management skills.
Ability to work independently and take initiative as appropriate.
Strong attention to detail.
Wear appropriate attire and CTY provided shirt/jacket as instructed by Assistant Director – Resident Life.
Properly use all keys provided by CTY as instructed in trainings/manuals.
Follow all University of Maryland and The Courtyards at UMD safety procedures.
Have high school diploma
Have a semester and cumulative grade point average of at least 2.6.
Full-time enrollment as a degree-seeking student at the University of Maryland.
Be available to serve an academic calendar year (through June 4, 2027).
Be available for a minimum of 10 hours a week.
Some evening hours may be required along with various weekends.
Be in good standing with University of Maryland with student conduct
Knowledgeable and creatively post on multiple social media outlets.
Strong customer service skills
Demonstrated organizational, time-management, and prioritization skills in a fast-paced environment.
Excellent interpersonal and communication skills (oral and written), with the ability to work autonomously and collaboratively.
Strong computer proficiency, including Word, Excel, and Outlook
Ability to work effectively with a diverse population and exercise cultural competence.
Ability to operate standard office equipment, computer, phone, copier
Ability to move and lift up to 25 pounds.

Responsibilities

Answer phones and transfer to the appropriate staff member.
Logging in/out packages and conducting package audits.
Filling out daily operations log via Formsite at the end of every shift.
Ensure loaner keys are being returned in a timely fashion and residents are contacted when keys are past due. Conducting key audits.
Assisting residents with collecting installment payments and writing receipts.
Provide clerical assistance such as database entry, copying/scanning, collating, typing, making labels, and filing.
Work closely with Main Office staff to complete special projects (as assigned).
Complete online training modules by communicated deadlines.
Be knowledgeable on The Courtyards at UMD policies in order to best inform residents with questions.
Provide residents with information on The Courtyards and UMD services and referring residents to appropriate services.
Work cooperatively with all Courtyards Staff members.
Maintain on-ongoing communication with the Assistant Director - Resident Life and the Courtyards professional staff in regard to issues or concerns related to the residents or facilities.
Support the goals and philosophies of The Courtyards.
Assist with opening and closing of the facilities at the beginning and at the end of each semester and provide office coverage over holidays, semester breaks, exam periods, when buildings are open (including Holidays and Spring Break).
Attend and participate in all staff training sessions. This includes, but is not limited to, fall, Winter, Spring and Summer, and in-services as requested by the Assistant Director-Resident Life.
Be present to work at least 10 hours each week at the Service Desk.
Available to assist during special events as needed.
Assist in Fire Watch Procedures as needed and directed by the Assistant Director- Resident Life.
Participate in other duties as assigned by the Assistant Director- Resident Life.