Community Assistant- Union on Alley (Student Living)

Greystar•Fort Collins, CO

2d•$15 - $16•Onsite

About The Position

This role works with and supports the team of property management professionals in achieving occupancy and retention goals by performing administrative tasks related to leasing, marketing, and customer service at the community. The Community Assistant performs administrative tasks for the leasing office including but not limited to: copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other collateral materials. They assist with sales and leasing activities to achieve the property’s revenue and occupancy goals by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments. This role also assists with the lease preparation process by generating all required lease paperwork and organizing resident lease files, and assists with the move-in and move-out process for residents. The Community Assistant answers incoming calls and sets appointments for prospects to tour the property, performs on-campus marketing outreach to generate Community awareness and qualified traffic, and assists with coordinating resident functions, including parties, birthday cards, unit visits, and other programs to achieve resident satisfaction goals. They schedule and conduct resident visits as directed and distribute notices such as flyers, newsletters, resident surveys, and late notices. Additionally, the Community Assistant acts as an after-hours liaison between residents and property management, responding to after-hours emergencies within a required period of time, with at least one on-call shift per week expected. They respond quickly and courteously to resident concerns and questions and take prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

Requirements

Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.

Responsibilities

Performs administrative tasks for the leasing office including but not limited to: copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other collateral materials.
Assists with sales and leasing activities to achieve the property’s revenue and occupancy goals by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
Assists with the lease preparation process by generating all required lease paperwork and organizing resident lease files.
Assists with move in and move out process for residents; commits to working move-in and move-outs with the understanding that these events, along with “turn”, are mandatory work dates. Any time off during these dates will be considered an exception and must be requested and approved in writing by the Community Manager well in advance.
Answers incoming calls and sets appointments for prospects to tour the property.
Performs on-campus marketing outreach to generate Community awareness and qualified traffic.
Assists with coordinating resident functions, including parties, birthday cards, unit visits, and other programs to achieve resident satisfaction goals.
Schedules and conducts resident visits as directed and distributes notices such as flyers, newsletters, resident surveys, and late notices.
Acts as an after-hours liaison between residents and property management; responds to after-hours emergencies within a required period of time. At least one on-call shift per week is expected; however, the schedule is determined at the site level.
Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).