Community Assistant Manager - Multi site - Wedekind, Linden and Patton

Cloudten Residential

2h•$22 - $24•Hybrid

About The Position

The Multi-site Community Assistant Manager has the responsibility to support and aid the Community Manager in all phases of the operations of an income producing property. This includes but is not limited to; including administrative, leasing, financial, and maintenance functions. This position is designed as a training role to prepare the Assistant Manager for future opportunities as a Community Manager. The Community Assistant Manager represents the management company’s policies and serves as a role model to peers, ensuring compliance with State landlord-tenant laws and company standards. The Multi-site Community Assistant Manager will provide coverage across multiple locations, between multiple different sites, supporting various teams as needed, flexible work location depending on project needs, and on-site presence at multiple properties. A valid driver's license is required for the position.

Requirements

Minimum of two years of property management, leasing, or related experience.
Proficiency in Microsoft Office Suite and property management software.
Strong understanding of State landlord-tenant laws, Fair Housing standards, and local regulations.
This position requires fluency in both English and Spanish.
Strong communication, organizational, and leadership skills.
Ability to problem-solve and adapt to changing priorities.
Commitment to excellent customer service and resident satisfaction.
Knowledge of basic accounting principles and operational best practices.
Valid driver's license required for travel between properties.

Nice To Haves

Focused with high attention to detail
Curious and proactive
Growth-oriented and well-organized
Disciplined and self sufficient
A strong communicator
Tech savvy

Responsibilities

Provide operational and team support across multiple community locations as needed.
Rotate between assigned properties to assist with day-to-day management and community needs.
Partner with onsite teams to ensure seamless operations and a high-quality resident experience.
Maintain flexibility to work at different locations based on business and project needs.
Ensure a strong onsite presence while supporting various communities and teams.
Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.
Operates the property management software and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system.
Work closely with the Community Manager to learn property management operations, including administrative and financial duties.
Assist in developing a cohesive on-site team that reflects the organization’s professionalism and quality.
Conduct regular inspections of common areas, apartment units, and grounds to ensure cleanliness, safety, and compliance with building and health codes.
Assist with move-in and move-out administration, including thorough apartment inspections.
Understand and support financial and operational reporting requirements.
Collect rent payments and ensure timely deposits for all income, adhering to State laws regarding rent collection and notices.
Serve non-payment notices and follow up on delinquent accounts, coordinating eviction proceedings if necessary, under the guidance of the Community Manager.
Maintain compliance with company accounting standards, including weekly and monthly reports.
Promote available units by responding to inquiries, conducting tours, and showcasing property amenities.
Assist in completing and maintaining accurate leasing documents in compliance with Fair Housing laws.
Monitor competitive properties and market conditions to recommend pricing adjustments and marketing strategies.
Support resident retention programs, including lease renewals and community engagement activities.
Provide support and guidance to the on-site team, addressing operational challenges effectively.
Assume management responsibilities in the absence of the Community Manager.
Ensure compliance with Fair Housing, ADA, and State landlord-tenant laws in all operations.
Address resident service requests and concerns promptly and professionally, maintaining strong relationships.
Ensure maintenance requests are completed within 24–48 hours, notifying residents of any delays.
Assist with preparing security deposit dispositions promptly after move-out, ensuring compliance with State security deposit laws.
Support the management company’s policies on safety, injury prevention, and environmental hazards.